On Jan 25, 2007, at 3:26 PM, Chris Beauchamp wrote:
Hi Marc,
hmmm - it has possibilities, however that's 36 rules in theory with 6
people, and the trouble is that its quite inflexible - you know how
these things are in real life: someone's on holiday, so they need
to not
get any alerts, someone else has swapped, so their priorities must
change, but not in the normal schedule.
I'm really thinking of a script with a list of names, and you just
supply the order of people on the command line, and it changes the
delays to match that order.
I'm just gonna jump in here quickly :-)
The answer is, yes -- this is very possible. You can write pretty
much any python code you want to manipulate the data in Zenoss. This
is one of (in my opinion) Zenoss' killer features.
But the thing is, this is *custom* code you want, for a special
workflow you want to provide. It will depend on the format of your
config file (if that's where you put your users and escalation data)
and how you define data such as escalation level, priority, etc. You
can map all of that to what Marc was talking about, thanks to the
power of python and Zenoss.
d
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