This does worry me. I picked Zenoss over other products because of its open nature. I don't really like the idea of there being parts locked away from the community, especially as I've seen how good a job OSS does with many many other products.

I don't, of course, begrudge Zenoss making money. And I like the idea of Zenpacks as purchasable products - I'd like it more if I could, say, purchase a Zenpack for $500 or something, rather than a subscription all or nothing sort of thing.

I'd also like some clarification on the licensing - say, can I buy the 50 system enterprise, and register say, 50 critical servers, and then monitor 1,000 more with only community support for getting them to work?

I guess my biggest issue is cost, so I'll take what I can get for free. Especially as I have no idea what I'd really gain from Enterprise - most of it looks like stuff I don't need.

--
James Pulver
Information Technology Area Supervisor
LEPP Computer Group
Cornell University



Todd Davis wrote:
What concerns me about this is that it sounds like they are planning on splintering the Core/Enterprise versions even further. Some of the items listed are the types of things that the community has been requesting for some time.

Although I have no problem with a company making some money from a product, even an open source one, Zenoss Enterprise pricing is a little steep at a minimum $5000/yr. I might be inclined to look at Enterprise in some situations, like the multi-dashboard, but without seeing how it works I don’t know if I can justify it.

Also, I’d like to see them offer some of the features (eg. ZenPacks) as an a’la carte option.

*From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Jones Steve-R4AAJL
*Sent:* Friday, August 10, 2007 8:37 AM
*To:* General discussion of using zenoss system; General discussion of using zenoss system
*Subject:* RE: [zenoss-users] Multi-tentant?

Tim, this issue with that roadmap is that it is only available to Enterprise customers and not pre-viewable to normal Internet Interlopers. I personally would like to see a version of Enterprise that is installable and runnable by anyone who wishes to download it. Clearly, the logistics are cumbersome but many of your competitors have this very model.

Steve Jones
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-----Original Message-----
From: [EMAIL PROTECTED] on behalf of Tim Galligan
Sent: Fri 8/10/2007 7:44 AM
To: 'General discussion of using zenoss system'
Subject: RE: [zenoss-users] Multi-tentant?

We (Zenoss) are very focused on our MSP customers and are doing the
following to support the requirements of Multi-Tenancy:

1)    We added the Global Dashboard in Enterprise Edition V2.0 which
enables MSP to easily manage multiple Zenoss Server instances from one
dashboard. Using this approach our MSP's are able to put up a Zenoss
Server for each customer, provide them access to the information and then
use the Global Dashboard in the NOC to see a consolidated view of all
customers.

2)    With Enterprise Release V2.1 we will be adding a restricted READONLY
view which will allow you to define exactly what managed resources you
want a user (customer) to see and they will have a view of only that
information in a readonly mode. V2.1 is targeted for release in late
September. Enterprise subscribers can get early access as needed.

3)    Roadmap for Enterprise Edition Release: We will support full device
ACL's. This way you will be able to setup user (customer) as an
administrator or user and you will be able to specify the managed
resources they can see. The difference between the #2 and #3 is that you
can provide someone with full admin capabilities for specific managed
resources with the device ACL's

Tim

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jones Steve-R4AAJL
Sent: Thursday, August 09, 2007 10:26 PM
To: [email protected]
Subject: RE: [zenoss-users] Multi-tentant?

This company has a product that does what you are asking
http://manageengine.adventnet.com/products/opmanager/msp/index.html.  We
looked at it but had to drop the investigation because the tool could
not handle supernetted networks and appeared to be more stable on a
Windows platform. Your mileage may differ from ours -- we haven't looked
at it about 8 months.

 -----Original Message-----
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED] On Behalf Of oms
 Sent: Thursday, August 09, 2007 6:39 PM
 To: [email protected]
 Subject: [zenoss-users] Multi-tentant?

 Hi,

 I have been trying out Zenoss for a little while now and have
 been comparing  it with a few competing products
 (Centreo/Nagios, Groundwork etc).

 I really like the look and feel to Zenoss but unfortunately I
 dont think it can do what we are looking for.

 We (and upstart NOC type company) will be offering services
 to multiple clients, each of which will have a single user.
 What we require from our NMS is that we can configure, for
 example, 50 clients each of which having 50 or so devices.

 We need to keep each client completely separated from the
 other yet only run one instance of the Zenoss software. We
 will most likely be purchasing  Zenoss Enterprise or the
 equivalent but the above requirement is a must.

 I have been playing with Zenoss and trying to replicate what
 I have mentioned above by creating "organizers" in various
 ways, yet it seems very restrictive to do this and there is
 some information leakage between the clients (i.e even though
 I restricted a certain user by only allowing them to view a
 certain "Group", that user still saw information from other
 groups in certain cases).

 You may think of as an ISP or similar where our clients will
 have duplicated IP addressing schemes which we need to
 monitor through separated VPN's.

 We can do this magic at the routers (NAT etc) but there is
 obviously no way in Zenoss to store two devices (say
 10.1.1.1) for two different users....or is there? Each client
 will need to log on to a "web portal" of sorts and access
 information ONLY pertinent to them.

 If Zenoss cannot do this, would you be kind enough to
 recommend one that can?

 Thanks in advance, and thanks for an awesome product.

 btw- the above was tested on 2.0.3)

 oms

 ------------------------
 unset




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