Hi, I guess I'm at the right place to post, but tell please me if it's not the case.
I 've seen a couple of emails in this forum on how to use/extend Zenoss as a full CMDB solution, but it's still unclear to me if Zenoss is a good platform to build a full CMDB, at least the way it's meant to be in ITIL. I understand that Zenoss may not have been designed initially for that purpose, but it's growing well and maybe also in this direction... Here's what we want to do : A. Support the change mangement process, mainly the change impact assessment of application-driven or technology-driven changes. B. Support the problem resolution process, mainly by helping the troubleshooters to zero-in rapidly to the root-cause of a problem. C. Support the asset management process, by keeping various informations related to an asset, hardware or software. Here's how we intend to do it : 1. Get an inventory of our main IT assets in a database, from applications (or business services) to the hardware beneath, through all the middleware layers. 2. Get in the database the major relations/dependencies between those assets. 3. Query the database (depency trees) to get the potential impacts when we plan changes. I guess we could also call it what-if scenarios. 4. Drill-down the database to access some information and/or get various reports about all those IT assets. So here it is : i. Would Zenoss be an appropriate tool for the job? ii. Alone or with something else? iii. For the application management also, or only the infrastructure management? Thanks, Louis -------------------- m2f -------------------- Read this topic online here: http://community.zenoss.com/forums/viewtopic.php?p=13494#13494 -------------------- m2f -------------------- _______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users
