I'm curious on this. If there is a ticket system that can generate tickets depending on the event that zenoss creates. I'm not sure if there is a ticket system out there that will take the emails that zenoss sends it and opens a ticket and closes a ticket.
RT is the most popular open source ticketing system out there. A simple way to allow Zenoss to automatically create tickets in RT is to use Zenoss' event commands which can be found through Event Manager -> Commands tab. RT has a command line utility called "rt" which can be used to create tickets. You would call this program from your event command with arguments such as "rt create -t ticket set field=value field2=value2 etc.."
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