I have Zenoss working with RT. I use either email or REST to create the tickets. The queues in RT have a field that normal users can only see called EventID. Zenoss populates it with the event ID of the event. When the event clears in Zenoss I have a python script that is executed by the event manager that search RT for all tickets with the given event ID (should only be one) and sets the status to resolved for each one. Part of my reason for doing this is I have a rule that will create a ticket whenever disk space reaches 95%. Occasionally, there are processes run that will bump diskspace above 95%, but when they complete the space is freed up. Zenoss will then automatically resolve the ticket.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chet Luther Sent: Friday, November 23, 2007 12:57 PM To: [email protected] Subject: Re: [zenoss-users] Can Zenoss integrate with an Open Source ticket system? > I'm curious on this. If there is a ticket system that can generate > tickets depending on the event that zenoss creates. I'm not sure if > there is a ticket system out there that will take the emails that > zenoss sends it and opens a ticket and closes a ticket. RT is the most popular open source ticketing system out there. A simple way to allow Zenoss to automatically create tickets in RT is to use Zenoss' event commands which can be found through Event Manager -> Commands tab. RT has a command line utility called "rt" which can be used to create tickets. You would call this program from your event command with arguments such as "rt create -t ticket set field=value field2=value2 etc.." _______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users _______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users
