On Thu, Jul 15, 2010 at 1:50 AM, BM <bogdan.maryn...@gmail.com> wrote:
> On Thu, Jul 15, 2010 at 1:51 PM, Tim Cook <t...@cook.ms> wrote: > > Not to mention you've then got full-time staff on-hand to constantly be > replacing > > parts. > > Maybe I don't understand something, but we also had on-hand full-time > staff to constantly replacing Dell's parts..., so what's the problem? > Dell or HP or Sun are crashing exactly as same as SuperMicro machines > (well, not really: Dell is more horrible, if you ask). Vendor, that > sells us SuperMicro boxes offers as same support as we could get from > HP or Dell. So all we do is simply pull out off the rack the thing and > let vendor takes care of it. Machines are built automatically from the > kickstart. > > What exactly I am missing then? > I'm not sure why you would intentionally hire someone to be on staff to watch a tech from Dell come out and swap a part... I'm starting to think you HAVEN'T actually had any enterprise class boxes because your description of service and what you get is not at all what reality is. > > Your model doesn't scale for 99% of businesses out there. Unless > > they're google, and they can leave a dead server in a rack for years, > it's > > an unsustainable plan. > > Not sure what you're talking about here, but if I run a cluster, then > I am probably OK if some node[s] gone. :) > > Now, how it does not scales, if the vendor that works with IBM > directly (in my case there is no real IBM in the über-country I am > living but a third-party company that only merchandizing the name) > came and took my hardware for repair. Vendor that works with the Dell > (same situation) directly came and took my hardware for repair. Vendor > that works with HP directly came and took my hardware for repair. > What are you talking about? They don't "come and take your hardware". If you're paying for a proper service contract a tech brings the hardware to your site and swaps out the defective part on the whole chassis right in your datacenter. Again, you're talking like you've never owned a piece of enterprise hardware with a proper support contract. > Apple officially NOT repairing their XServe, but give parts to a > third-party company that does the same to HP or IBM (!) or Dell or > Supermicro — that happens in the country I am living, yes. And now the > vendor that works directly with Supermicro took my hardware for repair > on the same conditions as others. In any case, no matter what box > (white, black, beige, silver, green, red, purple) I still > experiencing: > Apple isn't an enterprise class server provider, I'm not even sure why you'd bring them into the conversation, other than once again, I think you have no idea what we're talking about. > 1. A downtime of the box (obviously). > 2. A chain of phonecalls to support, language of which could be more > censored. > 3. A vendor coming and taking a brick with himself. > 4. A some time for repair taking a while. > 5. A smile from the vendor, when they returning the box back to the DC. > Not how it works, not even close. If you've got a contract, and you've got a bad piece of hardware, it's generally one call, witha tech onsite in four hours to fix the problem. > > This sequence yields to all the vendors I've mentioned. > > No, it doesn't. > Now, what exactly is the problem other than just scary grandma's > stories that my model does not scales and big snow bear will eat me > alive? I have to admit that I have no experience running 10K servers > in one block like you do, so my respect is to you and I'd like to know > the exact problems I might step into and the solution to avoid. Since > you running this amount of machines, so you know it and you can share > the experience. But from what I do have experience, I can not foresee > some additional problems that we have with HP or Dell or Sun or IBM > boxes. > > Again, where are you planning on keeping all the spare parts required to service boxes on your own? Who is going to manage your inventory? Who is going to be on staff to replace parts? > So could you please elaborate your statements? I would appreciate that > (and some other folks here as well would be interested to listen to > your lesson). > > Thank you. > > -- > Kind regards, BM > > Things, that are stupid at the beginning, rarely ends up wisely. > Gladly, it's clear you haven't actually ever had a service call with a proper 4-hour support contract from any major vendor. The "steps" you describe above aren't even close to how it actually works. Once again, 0 companies in the fortune 500. You can continue to rant about how great whiteboxes are, but reality is they don't scale. You can break it down any way you'd like and that isn't changing. If I didn't know any better, I'd think you're just another internet troll. --Tim
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