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On 13 Apr 2006, at 09:16, Andreas Jung wrote:
--On 13. April 2006 00:14:21 -0700 Simon Michael <[EMAIL PROTECTED]>
Well since you ask..
I fear that they sound like the usual style of A. Jung's School of
Knocks For Newbies. No offense intended Andreas.
Other projects are similar. Go to the Mozilla/Firefox bugzilla
First they tell you to search if your issue isn't already in the
Then you fill out a form where you need to clearly describe your
and fill out point 1,2,3... to reproduce the problem. So people should
use their brain before posting "something"...also newbies can and
valuable bug reports. We are talking about a certain group of
users that has some certain expectations about the bug tracker is
and that have no idea
*how* report properly. For my own projects I have a similar "bug
guideline"...and usually most users are really able to posting
something reasonable after pointing them to the guidelines..call it
"how to educate
users to report bugs"...I think there is nothing offending here..
For scaling I would consider it absolutely necessary to have specific
rules. If the collector is some free-for-all where anyone can dump
stuff in unstructured ways then it will become completely useless.
On the one hand the goal is to be all-inclusive, to shift the burden
from the bug reporter to the problem solver. I think that's short-
sighted. Please keep in mind that the problem solvers themselves are
volunteers. Newbies could be turned away by rules that put more of a
burden on them, but at the same time experienced developers can be
turned away by being forced to consider any and all posting to the
collector equally, be it a reasonable bug report or not.
There's two sides to this issue, not just "please don't beat the poor
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