Quoting Stas Bekman <[EMAIL PROTECTED]>:

> > the FAQ should then reply in two sentences or less: "the reason for that 
> > behaviour is this blah blah  ... click here to read more URL/TO/GUIDE"
> 
> -1, it's already hard to maintain the vast amount of information. Trying 
> to keep in sync yet another layer of indirection is an overkill. Instead 
> an effort should be put at improving the existing information. And the 
> search engine should be useful at finding it.

i can see it's another layer but it is perhaps also fewer mails in your inbox :)
isn't it very normal for the people who ask questions to go to a FAQ just 
before they send their question ?

about searching. i also like the FAQ to be in the downloadble pdf - there's no 
quality search engine in my pdf reader. im sitting in the train having printed 
the whole documentaion and ask myself "does apache require a restart if i'm 
doing a change in this bit of code". 

also the very fact that you bring up the "search" step, cries for FAQ. 
a user have to type a searchword, enter submit, and read through 70 Results for 
[cache] for example.


./a


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