> The Queue() application can automatically pause members who fail to > answer; this would be the solution to your problem. With that solution in > place, though, the agent will still need to be able to un-pause when they > return to their desk, and since that is the case, they really should be > taught to go on pause when they leave their desk as well :-)
Thanks Kevin, I was hoping to use this Queue not for professional agents in a call center, but for reception. When the receptionist (lowest penalty) is not at the desk, then some junior sales person can pick up those calls. I hate auto pause, because then it`s even worst: if they forget to unpause, customers are lost in limbo. You know that training sales people (and receptionists sometimes) is like herding cats ;-). So if I understand correctly what I am asking is a new feature, not some misconfiguration on my part. I`d be curious how much it`s cost me to have somebody develop that. What's the current best to inquire about such a bounty? Thanks for answering quickly my original question. Mike -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users