> > The Queue() application can automatically pause members who fail to > > answer; this would be the solution to your problem. With that solution > > in place, though, the agent will still need to be able to un-pause > > when they return to their desk, and since that is the case, they > > really should be taught to go on pause when they leave their desk as > > well :-) > > Not to mention that your caller has to wait for however long your agent > timeout is when this happens the first time, which is bad customer > service. > > I am a little confused as to what the OP wants the system to do? Call the > proper agent, but when they don't answer, on the next call, it shouldn't > call the same agent? OK, but for how long? 5 minutes? Until they manually > unpause (current option as described by Kevin), 30 minutes? Should it then > up their penalty? For how long?
I thought I replied back, but can`t find my own reply on the list. I just want a sequenced queue. I DO know that it means a bit longer waiting time if the first agent is unavailable, but I`m willing to live with it. I know I could write the extension to ring phones in sequence, but the queue includes other useful functionality (and logs that can be parsed and statistics created from it). I would be surprised if a queue cannot be made to ring phones always in the same order (phone A, B and C, back to A, B, C...). Is this simple use case possible? Mike -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
