2011/11/30 Danny Nicholas <da...@debsinc.com> > *From:* asterisk-users-boun...@lists.digium.com [mailto: > asterisk-users-boun...@lists.digium.com] *On Behalf Of *Olivier > *Sent:* Wednesday, November 30, 2011 9:27 AM > *To:* Asterisk Users Mailing List - Non-Commercial Discussion > *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar**** > > ** ** > > Hello, > > On one location, I've got from time to time (let say one a week) the > following issue : > the phone SoundPoint 650 works ok (can call or answer, display and sound > are ok), > the sidecar looses its display : entries on sidecar's LCD screen are not > displayed anymore, or names are truncated, or BLF are not shown or updated. > > I only have one SPIP650 on this system so I can't compare with others. > > What could be the root cause of this ? > > Regards**** > > ** ** > > I doubt it is an Asterisk related issue, but what version of Asterisk is > the phone running on? > 1.6.1.18
> The most likely probabilities as I see them are (1) network or power issue > (2) hardware problem with the phone (3) provisioning issue with the phone > (bad sip.ld or such). You could investigate /var/log/asterisk/full to see > what kind of call activity occurs around these failures. > I agree with your list of probabilities. The trouble is at the moment, I need phone user help to detect when sidecar display is stopping or restarting : if I could read by myself somewhere something meaning "the sidecar is doing wrong", that would be perfect :-( If someone could testify about a successfull (or unsuccessful) experience with the same hardware, that would also help. > **** > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
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