On 26/4/13 10:38 am, jg wrote:
they are currently calling patients. I think these calls apply only to a certain fraction of the patients, who are difficult to contact by other methods.
I suspect there will be different requirements depending on how 'helpful' to patients you wish to be. At the very simplest end of the scale, you could simply call the patient's number and remind them of their appointment on <dd hhmm>, then disconnect.
However, the OP probably wants something a little more sophisticated than that. At the very least, you would want some method of handling shared numbers (e.g. a shared dwelling with a single phone), so you didn't inadvertently advertise a patient's appointment to someone else who answered the phone. So you would at the very minimum want a simple IVR that says "We are trying to reach Mr. Joe Bloggs. If this is he, press 1 now, otherwise please hang up."
Going beyond that, you might want your reception staff, when booking appointments, to ask the patient when they would like their reminder call - the day before, an hour before, etc. etc. (and if the day before, would they prefer it in the morning, afternoon, or evening).
As others have said, the OP might be best advised to request (paid) assistance with the project on the [asterisk-biz] list.
Kind regards, Chris -- This email is made from 100% recycled electrons -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
