On 26/4/13 12:24 pm, jg wrote:
This way the callees would always talk to a human being

If possible, this would definitely be a Good Thing. Many people (myself included) will disconnect a call as soon as they realise it's a recorded message. It also means the human caller can confirm they really are talking to the patient (perhaps by asking their DOB or similar).

It may be possible to outsource something like this to a Virtual PA service or similar.

Kind regards,

Chris
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