On 2017-04-18 08:17 PM, Pete Mundy wrote:
On 19/04/2017, at 7:58 am, D'Arcy Cain <da...@vybenetworks.com
<mailto:da...@vybenetworks.com>> wrote:

<snip>
Everything looks the same as another one that works except for two
things.  The one that works doesn't have the "Probation passed" lines.
I am not sure if that is even part of this call.  The other is the
line with "Playing 'vm-login.gsm'" in it.  at that point the working
one has this:
<snip>

Presumably also the line containing 'vm_authenticate: Couldn't read
username' also doesn't appear in the output on a working mailbox either?

Exactly.  Since it is not all digits it can't be entered.

I think that's the place to concentrate your efforts.

It shows shortly after the attempt by VoiceMailMain to enter mailbox
'stocktrans2' in context 'VoiceMail'. Does this mailbox exist?

Yes.

Can you show the equivalent line from a working mailbox (so we can see
if it also uses the context 'VoiceMail', or maybe something else
instead, like 'default'?).

"" <6477190146> going into voice mail for alex<<<
-- Executing [alex@LocalSets:19] Set("SIP/thinktel-00000181", "_ACCOUNT=alex") in new stack<<< -- Executing [alex@LocalSets:20] VoiceMail("SIP/thinktel-00000181", "alex@VoiceMail,u") in new stack<<< -- <SIP/thinktel-00000181> Playing '/var/spool/asterisk/voicemail/VoiceMail/alex/unavail.gsm' (language 'en')<<< [Apr 18 11:56:47] DTMF[-1][C-0004c485]: channel.c:4215 __ast_read: DTMF begin '*' received on SIP/thinktel-00000181<<< [Apr 18 11:56:47] DTMF[-1][C-0004c485]: channel.c:4219 __ast_read: DTMF begin ignored '*' on SIP/thinktel-00000181<<< [Apr 18 11:56:48] DTMF[-1][C-0004c485]: channel.c:4129 __ast_read: DTMF end '*' received on SIP/thinktel-00000181, duration 280 ms<<< [Apr 18 11:56:48] DTMF[-1][C-0004c485]: channel.c:4199 __ast_read: DTMF end passthrough '*' on SIP/thinktel-00000181<<< -- Executing [a@LocalSets:1] Verbose("SIP/thinktel-00000181", "alex entering mailbox") in new stack<<<
alex entering mailbox<<<
-- Executing [a@LocalSets:2] Set("SIP/thinktel-00000181", "CDR(userfield)=alex") in new stack<<< -- Executing [a@LocalSets:3] VoiceMailMain("SIP/thinktel-00000181", "alex@VoiceMail") in new stack<<<
    -- <SIP/thinktel-00000181> Playing 'vm-password.gsm' (language 'en')<<<
[Apr 18 11:56:53] WARNING[-1][C-0004c485]: app_voicemail.c:10671 vm_authenticate: Unable to read password<<<

I hung up before entering the password but it does work when the user does it.

--
D'Arcy J.M. Cain
Vybe Networks Inc.
http://www.VybeNetworks.com/
IM:da...@vex.net VoIP: sip:da...@vybenetworks.com

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