Thanks Jeff, unfortunately that was not the issue. This setting was already set to true. I'm not sure I'm too worried about it, I'll be upgrading to BES5 probably in the next month or so.
From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jeff Peters Sent: Thursday, January 14, 2010 1:52 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Email reconciliation Question http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB04853 From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason Sent: Thursday, January 14, 2010 4:44 PM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Email reconciliation Question I would say because I don't know how to change it. Instructions would be great! From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Sobey, Richard A Sent: Thursday, January 14, 2010 11:46 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Email reconciliation Question Is that by design or because you don't know how to change it? There an option to turn hard deletes on which requires a restart of BES, and would apply to your situation i.e. if you remove items from the Deleted Items folder before BES has reconciled it, they never get reconciled :( From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason Sent: 14 January 2010 19:26 To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Email reconciliation Question That reminded me, we also have to leave the items in the Outlook deleted items folder. If you delete from Outlook and empty the deleted folder, then it doesn't remove from the BB even if you reconcile now. Darhl Thomason | SysAdmin | Business Technology Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com<http://www.papamurphys.com> From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Thursday, January 14, 2010 10:44 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Email reconciliation Question The user claims she has tried to do a "reconcile now" and it does not make a difference. ________________________________ From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jeff Peters Sent: Thursday, January 14, 2010 01:14 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Email reconciliation Question I know deletes are low priority, so sometimes it may take a while (even over an hour) for an outlook delete to propagate to the handheld.. especially if the handheld hasn't received any new messages. Reconcile now just forces the update immediately. From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Darhl Thomason Sent: Thursday, January 14, 2010 12:41 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Email reconciliation Question We are on BES 4.1, usually to get messages to sync back that way we have to have the users do a "reconcile now" on their bb, then the Outlook deletes replicate back to the bb. Not sure if that's how it's supposed to work, but that's how it does work for us. Darhl Thomason | SysAdmin | Business Technology Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com<http://www.papamurphys.com> From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Moller, Doreen Sent: Thursday, January 14, 2010 9:36 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Email reconciliation Question Everyone, I have a user who wants to be able to delete emails from her blackberry and not have the deletes synch back to Outlook. But when she deletes from Outlook she wants it to synch to the Blackberry. Can this be done? Her email reconciliation option was set to delete on handheld but did not create the desired result. Emails removed from Outlook to not get synched back to the device. This is my first request of this kind so I really wasn't sure. thanks Doreen Moller Lead Analyst, Infrastructure - Mobility Schering-Plough Corp 908-473-3627 (Summit) doreen.mol...@spcorp.com<mailto:doreen.mol...@spcorp.com> ********************************************************************* This message and any attachments are solely for the intended recipient. If you are not the intended recipient, disclosure, copying, use or distribution of the information included in this message is prohibited -- Please immediately and permanently delete. ------------------------------------------------------------------------------------ Consumer-voted "Best Pizza Chain in America" 2003-2009 ********************************************************************* This message and any attachments are solely for the intended recipient. 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