Apparently, Adobe are unable to process ANY credit card details, And it would seem they are unable to have anyone in Australia take a phone call. I have been trying for nearly a MONTH to get to talk to someone about this and never get to anyone. I leave messages and no one ever calls me back.
There was an issue with my credit card when they went to process my November Creative Cloud payment, but instead of just trying it again a day or so later as most companies do, I had to go and update my CC details. I did that (the details were correct already but I updated them anyway) and would expect a new attempt at payment in a day or so and all would be well. NO such luck with Adobe. I keep getting messages when I open any CC application saying I have xx days to update my details or it will be cancelled. I have contacted their support THREE times - and been assured the issue will be resolved. I have been promised that someone from "the appropriate team" will contact me. No such luck. I have been assured that my card will be charged within 24 hours and all will be well. NO such luck. I have used a new credit card. That hasnt been charged either. I have now tried changing the credit card details back to the original card. Still hasn't charged, therefore my CC subscription is STILL unpaid. Now I have only 5 days left before my creative cloud subscription expires and I assume I'll be unable to open my CC applications at all. If i can't get to talk to anyone at Adobe on the phone, multiple contacts to the support centre have come to nothing, several emails have had no result, I dont know what choices I have left. Apart from going to the NSW Department of Fair Trading and complaining, or taking Adobe to the small claims court, or exploring the possibility of pirate copies, what the hell else can I do? I NEED those applications. Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion 9 Enterprise, PHP, ASP, ASP.NET hosting from AUD$15/month On Wed, Nov 27, 2013 at 4:30 AM, Cameron Childress <camer...@gmail.com>wrote: > > On Tue, Nov 26, 2013 at 8:28 AM, Bruce Sorge wrote: > > > Same here John. Emails stating that my password might have been > > compromised as well. > > > I got a few emails to various addresses. Some arrived right after the > breach and others much later (a month maybe). IIRC, none were about credit > card data, only about UN/PW breach. > > Sounds like they were not using a tokenization service and were storing the > PCI directly? Odd that they would be stored in the same location as the > UN/PW (assuming they are both part of the same breach). Usually vendors > with Payment Card volume as high as Adobe are required to keep PCI on > totally isolated systems. But then, you'd assume that about the source code > that was stolen as well. > > So the breach was 1) authentication information AND 2) Payment Card > Information AND 3) source code? Presumably all available via the same > breach? Each of which should have been isolated systems. Someone got pwned. > > Not Adobe's finest hour. > > -Cameron > > ... > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:357223 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
