Scott: Your abilities as a writer are fine. I have seem many of your explanations on use of features and for most I think they would suffice. They just need to be put in the online manual at the same time you post a message to the list.
I agree that beta features should not be in the main manual but could be listed in a separate change.log file or in a beta/interim release file. Mike ----- Original Message ----- From: "R. Scott Perry" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, January 23, 2004 3:02 PM Subject: Re: [Declude.JunkMail] Manual > > >I have not renewed my Junkmail SA due to the lack of an updated manual. > > > >If Scott would spend the same amount of time updating the manul as he does > >explaining to the list how features work, the manual would be current. > > > >Monitoring and researching list archives is fine for free or diy software > >but for a paid product with stable features it's unacceptable. > > There seem to be two main issues with the manual. > > [1] It needs an overhaul by a technical writer. > [2] It does not include all the features that are available in the latest > beta, and > > #1 is something that has been an issue for some time. We actually did look > for a technical writer a while back, but there was a snag that prevented it > from being completed. We are definitely planning on addressing this. > > As far as #2 goes, unfortunately, if we add beta features to the manual, > there are several problems. First, customers are going to get frustrated > that they cannot use features shown in the manual (which would cost us more > for support, too). Second, we would have to make many changes to the > manual as beta features are altered. Third, I'm sure that if we were to > add beta features to the manual, a lot of people would then expect them for > interim releases. > > -Scott > --- > Declude JunkMail: The advanced anti-spam solution for IMail mailservers. > Declude Virus: Catches known viruses and is the leader in mailserver > vulnerability detection. > Find out what you've been missing: Ask about our free 30-day evaluation. > > --- > [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] > > --- > This E-mail came from the Declude.JunkMail mailing list. To > unsubscribe, just send an E-mail to [EMAIL PROTECTED], and > type "unsubscribe Declude.JunkMail". The archives can be found > at http://www.mail-archive.com. > > --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
