Wednesday, July 19, 2006, 2:01:41 PM, R. Scott Perry <[EMAIL PROTECTED]> wrote: >> Contrary to your comments on the use of this forum, it has always RSP> been for all things Declude when Scott >> was the sole player he never complained about the conversation RSP> threads. Positive or negative. I think you >> could complain if say we were talking about phone systems.
RSP> On the other hand, I would be saying "Hey, wait a minute here..." :) Yes you would, but you never failed to listen and to soak in the comments from your customers and respond to them. You stood your ground tactfully when appropriate, but I can't remember when you ever devalued comments from the customer base as 'negative' nor suggest that follow-up posts about a topic you introduced to the list were inappropriate. RSP> I would explain that Commtouch should indeed be treated as an addon to RSP> Declude, not part of the base package (since it requires a huge amount RSP> of manpower in the background). I would then explain that while the RSP> revenue share plan may not seem ideal to everyone, people who don't find RSP> the revenue share plan acceptable can either [1] continue using Declude RSP> as they have with no extra cost, or [2] if they want to add real-time RSP> scanning, they can go with an alternative like Message Sniffer. RSP> It's encouraging that customers see this as a "gotta have it" addon, but RSP> it is important to recognize that it should still be treated as an addon. I don't think there is an issue with understanding that Commtouch is an optional add-on, just the same as was Declude Virus and Declude Junkmail. I also don't think that the majority of customers consider it as a "gotta have it," either, much the same as we didn't think Hijack was to die for. A close read of the many recent posts will disclose that the core issues are much more fundamental. There was a time when I thought that much of the criticism of Declude was exemplary of impatience and youth. I verbalize that to Barry and did the same in an e-mail message to David. However, at this juncture, enough time has passed for the new regime to be up to speed and in-touch with its customer base. Unfortunately, current performance doesn't make a dent in the performance when Scott Perry was running the firm, and that was with more limited resources, to boot. There always comes a time when people say "enough is enough" and if I were running Declude and saw all of these 'negative' posts, frankly, I'd be worried and get real busy listening, understanding and fixing what's broken. Moreover, I'd much rather deal with a customer who was willing to tell me what was broken and give me a chance to fix it rather than dealing with the silent customer who just went away. Thanks, ---- Don Brown - Dallas, Texas USA Internet Concepts, Inc. [EMAIL PROTECTED] http://www.inetconcepts.net (972) 788-2364 Fax: (972) 788-5049 ---- --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
