Sounds great; and good luck with your project! -- Mike
On Sun, Feb 10, 2013 at 7:01 PM, Jignesh Kakka (jkakka) <jka...@cisco.com> wrote: > Thanks Mike for your guidance, > > I checked the links, and the use Java and somewhat Groovy. > Meanwhile I was trying to leverage the already available Generic Interface > and was writing custom modules for Generic Interfaces. > I found some success there and am still working on it. If it works properly, > then I will share the details. > But if these things don't work, then I may try to follow the approach > mentioned in the links that you provided. > > Regards, > Jignesh > -----Original Message----- > From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Michiel > Beijen > Sent: Sunday, February 10, 2013 3:17 PM > To: Development community of OTRS > Subject: Re: [dev] Need Webservices for Creating Customers and creating > Services > > See this page: > http://gregor.tudan.de/2010/04/accessing-otrs-soap-from-javagroovy/ > and this code: > https://github.com/gtudan/OTRS-Client > > The code above only is about creating tickets. The RPC.pl interface exposes > the pretty low-level internal API of OTRS, the Generic Interface supports > more polished and higher level operations. > Since the rpc.pl interface uses this internal API, you can also use our API > docs for reference: http://dev.otrs.org/ > > for example guidance. Please note they talk about the difficulty of talking > to XML/RPC from Java; as I said, this is fixed in recent OTRS > 3.1 and up since the introduction of the Generic Interface, although it does > not (yet) provide operations for customers and services. That said, it would > not be very difficult to add, the groundwork of the Generic Interface has > already been done. > > HTH, > -- > Mike > > On Thu, Feb 7, 2013 at 7:19 AM, Jignesh Kakka (jkakka) <jka...@cisco.com> > wrote: >> Hi Mike, >> >> >> >> We are using Java. >> >> >> >> Thanks, >> >> Jignesh >> >> >> >> From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of >> Michiel Beijen >> Sent: Thursday, February 07, 2013 2:57 AM >> To: Development community of OTRS. org >> >> >> Subject: Re: [dev] Need Webservices for Creating Customers and >> creating Services >> >> >> >> >> Op 6 feb. 2013 21:03 schreef "Jignesh Kakka (jkakka)" >> <jka...@cisco.com> het >> volgende: >>> >>> Again Few Questions >>> 1. How can I configure a SOAP call for creating services, Even if I >>> have to write WSDL file, I need to know sample SOAP xml or some data >>> for creating services or customers, that can be referred to create WSDL. >>> 2. If we get sample for RPC also for creating services and customers >>> ,then that might solve the issue. >> >> You also asked this question before, on which I replied which language >> you are using to make the soap calls from. >> -- >> Mike >> >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
