You are already paying for this support, and it is usually much less expensive than trying to do it yourself even if you had the resources (training, code listings, doc, etc).
More, diagnosis is usually much faster if the person is very familiar with the code. So, why not? -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Jim Thomas Sent: Wednesday, July 20, 2011 9:47 AM To: IBM-MAIN@bama.ua.edu Subject: Re: ONTOP? Sir, Forgive me for asking, but is there a real reason that people want IBM to do their dump analysis for them ??. Kind Regards Jim Thomas 617-233-4130 (mobile) 636-294-1014 (res) j...@thethomasresidence.us (Email) NOTICE: This electronic mail message and any files transmitted with it are intended exclusively for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged information. Any unauthorized review, use, printing, saving, copying, disclosure or distribution is strictly prohibited. If you have received this message in error, please immediately advise the sender by reply email and delete all copies. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
