Thank You Kind Sir, I do not know about anybody else but, aside from my passion, you've also depicted my interests and foray.
I will withhold my remarks and experiences with both, IBM Lv1 and Lv2 for the moment. :-) Kind Regards Jim Thomas 617-233-4130 (mobile) 636-294-1014 (res) j...@thethomasresidence.us (Email) -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Skip Robinson Sent: Wednesday, July 20, 2011 11:09 PM To: IBM-MAIN@bama.ua.edu Subject: Re: ONTOP? This is actually a crucial and timely topic. To paraphrase Bob Rogers, How do you do what you do when you're a sysprog? Back in the day when we had access to IBM source code, when there was not much of a Support Center in place, on-site dump shooting was a valuable skill. If sysprogs couldn't do it, they had to call in a PSR. Now we have no source, but we have a powerful support mechanism in place, and the situation has (at least somewhat) reversed. The skills now are in collecting appropriate doc, getting it to IBM quickly, and supplying other relevant information to Level 2 clearly and factually. Not just anyone can do that. . . JO.Skip Robinson SCE Infrastructure Technology Services Electric Dragon Team Paddler SHARE MVS Program Co-Manager 626-302-7535 Office 323-715-0595 Mobile jo.skip.robin...@sce.com From: Jim Thomas <j...@thethomasresidence.us> To: IBM-MAIN@bama.ua.edu Date: 07/20/2011 03:14 PM Subject: Re: ONTOP? Sent by: IBM Mainframe Discussion List <IBM-MAIN@bama.ua.edu> Sir, True, but is not so much fun to call IBM and say .. Heyy ...... here's your problem .. now fix it .. :-) Kind Regards Jim Thomas 617-233-4130 (mobile) 636-294-1014 (res) j...@thethomasresidence.us (Email) -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@bama.ua.edu] On Behalf Of Chase, John Sent: Wednesday, July 20, 2011 11:20 AM To: IBM-MAIN@bama.ua.edu Subject: Re: ONTOP? > -----Original Message----- > From: IBM Mainframe Discussion List On Behalf Of Jim Thomas > > Sir, > > Forgive me for asking, but is there a real reason that > people want IBM to do their dump analysis for them ??. Sure... We pay IBM for software defect support, and IBM no longer furnishes source code for their software, so "their bug, let them analyze and fix it". -jc- ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html ----- No virus found in this message. Checked by AVG - www.avg.com Version: 10.0.1390 / Virus Database: 1518/3777 - Release Date: 07/20/11 ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
