Depending which SonicWALL model you are running, filtering may be 
enabled.  Check and make sure you don't have any cookie filtering or web 
filtering set anywhere in the config.

--Blaine Fleming


At 11:56 AM 10/9/2002, you wrote:
>Hi all,
>I've been working with a client for a bit on a perplexing problem. They have
>a small Sonicwall firewall which seems to work fine, except for one thing -
>it sometimes blocks hotmail and yahoo mail access.
>
>Here are the symptoms: you can login to the hotmail website most of the
>time, but not all the time. These times can be from one login to the next,
>just minutes apart. Sometimes it will go to an error page in the web browser
>saying the site is unavaliable. Also, once logged in, you can usually send
>and receive mail, but not all the time. Sometimes you will not be able to
>send mail - after clicking on send, nothing happens. Similar symptoms from
>yahoo mail.
>
>Here's what I've already tried:
>Thinking that what you pay for it what you get (nothing), I started with
>blaming hotmail, but since the hotmail access was fine at almost same time
>and with the same account and the same computer over a dial-up connection as
>it wasn't working from behind the firewall. Also, I removed the firewall at
>one point for a different reason and hotmail worked flawlessly during this
>period of time. I tried getting in touch with hotmail tech support, hah, no
>luck there, but I did stumble across the fact that you can use Outlook
>Express or Outlook 2002/XP to access your hotmail account. Add a new account
>and select HTTP and put in your hotmail account number and it goes. With
>this in place behind the firewall there is never a problem with hotmail
>access. I also called Sonicwall tech support and the techie there said that
>there are no known issues with hotmail, just to try setting the security to
>medium in IE. It already was.
>
>Has anyone run across this or know what may be going on? I'm not entirely
>convinced that it's the firewall blocking it, but I can come up with no
>other logical conclusion.
>
>Thanks in advance,
>Mitch Planck, CNE, CCNA
>
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