The last update caused no issues here at all.
-----Original Message-----
From: Dale Alton
Sent: Saturday, February 25, 2017 8:53 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
Big surprise there
Denver Dale
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cristóbal
Sent: Friday, February 24, 2017 5:07 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
Well, I spoke to FS support and they as I figured were stumped. What they
did suggest and what I'll probably do is to grab the drivers off Dell's
website and manually install them with a thumb drive since I for whatever
reason am not even getting an internet connection even though I'm hard wired
to the router. I'll deal with the internet thing later if I can get sound
back first.
I may even run down to BestBuy and buy a cheap external soundcard just to
see. So... Anyone have an suggestion on a cheap external sound card by the
way?
I might even try giving Microsoft accessibility a call over the weekend.
The saga continues.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Friday, February 24, 2017 3:37 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
Both numbers work. The 800 number is toll-free for anyone still paying for
individual long-distance calls.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Friday, February 24, 2017 6:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
Howdy,
Freedom Scientific Tech Support: 1- 727-803-8600
Take care.
Mike
Sent from my iBarstool.
----- Original Message -----
From: Adrian Spratt
To: jaws-users-list@jaws-users.com
Sent: Friday, February 24, 2017 3:03 PM
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
Can you call FS? 800-444-4443, follow the prompts. I think it's 2, then 1.
They'll be closing for the weekend pretty soon.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cristóbal
Sent: Friday, February 24, 2017 5:02 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
Update:
After restarting my computer and waiting around an hour, the desktop came
up. However, my sighted wife says that there's an error message having to do
with the audio/sound application not being loaded. Following the prompts,
though we are given the option to enable audio, this doesn't seem to occur.
Nor am I able to connect to the Internet even though this machine is
connected via an Ethernet cable.
I've checked online and even someone on one of these lists recommended to
uninstall audiodrivers in the device manager, and restart, but this doesn't
seem as though it wouldn't work for me as again, I'm somehow no longer
connected to the Internet.
I also tried accessing system restore and am presented with an error message
having to do with the audio property profile not being loaded and to check
the event log etc.
I've since tried rebooting and am again stuck on that original screen before
the desktop.
I wrote FS earlier, but who knows.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Friday, February 24, 2017 9:39 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
Crist says he started the process form the downloaded installer. From that
point of view, he did everything right.
Crist, if you and your wife can arrange it, I think you need to call FS
together. They need to know that installation of the current JAWS 18 caused
this nightmare, and they will be eager to help. I'm guessing you somehow
went into diagnostic mode instead of normal startup. I did this once when
messing around with the MSConfig file, and I needed sighted expertise to get
me out of it. My guess is that FS/VFO can do this for you.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mr. Ed
Sent: Friday, February 24, 2017 11:56 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
Hi,
How did you update your Jaws? Did you go to the FS site and download the new
update or did you just click on the dialog box when Jaws loaded and click
yes to update? Just curious.
Ed
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cristóbal
Sent: Friday, February 24, 2017 10:34 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
As I explained, the machine doesn't boot all the way. So can't do anything
beyond this screen.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Nathaniel Kile
Sent: Thursday, February 23, 2017 10:33 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws
I had this happen a few months back. My computer actually lost the sound
drivers. I had to go into device manager, remove the audio drivers and then
reboot. Upon reboot Windows installed some generic audio drivers that
worked.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cristóbal
Sent: Thursday, February 23, 2017 8:48 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Major computer issue after updating Jaws
Hello list,
So I downloaded and updated the new jaws 18 release that was made available
today.
I first ran the update on my personal Win 7 Pro Dell laptop and everything
went as usual. Did the reboot and all was good. I'm writing this email on
that machine.
I waited for the business day to be over before doing the same on my Dell
Win 10 pro business desktop. Again, ran the downloaded installer, went
through the process and clicked on the ok button when I was prompted to
reboot.
However, on the desktop, I am not able to get to the actual desktop. Indeed,
there is absolutely no sound coming from my machine. The only way I know
what's going on is with my sighted wife's help. I get to the screen with
three buttons for connect to the Internet, ease of access and the power down
button. The connect to the Internet button is crossed out as if it hasn't
completed loading. The ease of access button is active, but even if I try to
start narrator, there is still no sound. My wife says that it looks like
Narrator turns on, but with no sound, there's nothing I can do. That and
since the desktop doesn't come up, I still can't get anywhere. The only
thing we're able to do is access the power button to either restart or shut
down the computer.
We've tried restarting and pressing the f12 button when that prompt comes up
briefly, but then I get a screen with options of a legacy boot and other
diagnostics options that I'm not familiar with.
As far as the sound goes, I've made sure and checked with both my USB
powered headphones and regular desktop speakers. There aren't even any
system sounds.
Don't know if even calling FS would be of any help since again, there's
no audible feedback what so ever. Can't even try a system restore since I
can't get to the desktop where everything's fully loaded. NVDA doesn't come
up either.
Any ideas?
I'm really at a loss.
Cristobal
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