No kidding. If  computers could talk, I'm sure my trusty going  on 6 year
old Dell Vostro would be  sayng something like.. What happened  to your
fancy shmancy Windows 10 desktop? What good is that I  Core 7 processor with
all that ram and  space to you now? Look at you, coming back to me  in your
time of need... Desktop's not doing so hot now is  it?

-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Sunday, February 26, 2017 7:06 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws

Hi Cristóbal,

Sorry for that last question.  I should have realized that Microsoft 
Accessibility had no way of trying a system restore via safe mode with all 
the problems you were experiencing since they didn't have a snow balls 
chance of logging onto your computer!  That is surely 1 hell of a weird 
coincidence, the Windows update screw-up, & updating Jaws at the same time! 
Wow!  Like I said, glad you finally got it sorted out.
Take care.
Mike
Sent from my iBarstool.
----- Original Message ----- 
From: Cristóbal
To: jaws-users-list@jaws-users.com
Sent: Sunday, February 26, 2017 6:53 PM
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws


The wife  and I tried, but we couldn't get past a certain point.  Error
messages  to  check  the eventlog, volume shadow copy error, windows center
protection disabled and as the Internet  wasn't working either,  the tech
couldn't try to remote into  the machine.
Alls well that  ends  well I suppose.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Sunday, February 26, 2017 6:45 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws

Hi Cristóbal,

By any chance, did Microsoft Accessibility attempt a system restore?  I'm
just curious to know if this could have gotten you back-up & running again.
Sure glad you got it figured out though.
Take care.
Mike
Sent from my iBarstool.
----- Original Message ----- 
From: Cristóbal
To: jaws-users-list@jaws-users.com
Sent: Sunday, February 26, 2017 6:19 PM
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws


A final follow up to this issue.
I reached out to Microsoft Accessibility. After going over everything, they
suggested that it was most likely a Windows update that for whatever reason
went bad. We tried going into the update section of settings and it kept on
closing on me with all sorts of error messages.
The FS tech who I spoke to (Dennis I believe was his name) also mentioned
this as a possibility.
In any event, with my still working Windows 7 laptop, I downloaded a Windows
10 ISO, burned it to a DVD and popped it into the tower with my sighted wife
following the prompts to repair keeping my files and programs in tact.
This did the trick. It ran, rebooted a few times and is now up and
functioning as it should with all sounds and services running.
Thought I'd share should anyone ever come across a similar problem. Needless
to say, I'm going to keep a Win 10 recovery disk handy from now on.
Been using Jaws since V 3.7U and this is the first time I encountered an
issue such as disruptive as this during an update.

-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Friday, February 24, 2017 3:37 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws

Both numbers work. The 800 number is toll-free for anyone still paying for
individual long-distance calls.

-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mike B.
Sent: Friday, February 24, 2017 6:12 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws

Howdy,

Freedom Scientific Tech Support: 1- 727-803-8600

Take care.
Mike
Sent from my iBarstool.
----- Original Message ----- 
From: Adrian Spratt
To: jaws-users-list@jaws-users.com
Sent: Friday, February 24, 2017 3:03 PM
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws


Can you call FS? 800-444-4443, follow the prompts. I think it's 2, then 1.
They'll be closing for the weekend pretty soon.

-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cristóbal
Sent: Friday, February 24, 2017 5:02 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws

Update:
After restarting my computer and waiting around an hour, the desktop came
up. However, my sighted wife says that there's an error message having to do

with the audio/sound application not being loaded. Following the prompts,
though we are given the option to enable audio, this doesn't seem to occur.
Nor am I able to connect to the Internet even though this machine is
connected via an Ethernet cable.
I've checked online and even someone on one  of these lists recommended to
uninstall audiodrivers in the device manager, and restart, but this doesn't
seem as though it wouldn't work for me as again, I'm somehow no longer
connected to the Internet.
I also tried accessing system restore and am presented with an error message

having to do with the audio property profile not being loaded and  to check
the event log etc.
I've since tried rebooting and am again stuck on that original screen before

the desktop.
I wrote FS earlier, but who knows.

-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Adrian Spratt
Sent: Friday, February 24, 2017 9:39 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws

Crist says he started the process form the downloaded installer. From that
point of view, he did everything right.

Crist, if you and your wife can arrange it, I think you need to call FS
together. They need to know that installation of the current JAWS 18 caused
this nightmare, and they will be eager to help. I'm guessing you somehow
went into diagnostic mode instead of normal  startup. I did this once when
messing around with the MSConfig file, and I needed sighted expertise to get

me out of it. My guess is that FS/VFO can do this for you.

-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Mr. Ed
Sent: Friday, February 24, 2017 11:56 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws

Hi,
How did you update your Jaws? Did you go to the FS site and download the new

update or did you just click on the dialog box when Jaws loaded and click
yes to update? Just curious.
Ed

-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cristóbal
Sent: Friday, February 24, 2017 10:34 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws

As I explained, the machine  doesn't boot all the way. So can't do anything
beyond  this  screen.

-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Nathaniel Kile
Sent: Thursday, February 23, 2017 10:33 PM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Major computer issue after updating Jaws

I had this happen a few months back. My computer actually lost the sound
drivers. I had to go into device manager, remove the audio drivers and then
reboot. Upon reboot Windows installed some generic audio drivers that
worked.

-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Cristóbal
Sent: Thursday, February 23, 2017 8:48 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Major computer issue after updating Jaws

Hello list,

So I downloaded and updated the new jaws 18 release that was made available
today.

I first ran the update on my personal Win 7 Pro Dell laptop and everything
went as usual. Did the reboot and all was good. I'm writing this email on
that machine.

I waited for the business day to be over before doing the same on my Dell
Win 10 pro business desktop. Again, ran the downloaded installer, went
through the process and clicked on the ok button when I was prompted to
reboot.

However, on the desktop, I am not able to get to the actual desktop. Indeed,

there is absolutely no sound coming from my machine. The only way I know
what's going on is with my sighted wife's help. I get to the screen with
three buttons for connect to the Internet, ease of access and the power down

button. The connect to the Internet button is crossed out as if it hasn't
completed loading. The ease of access button is active, but even if I try to

start narrator, there is still no sound. My wife says that it looks like
Narrator turns on, but with no sound, there's nothing I can do. That and
since the desktop doesn't come up, I still can't get anywhere. The only
thing we're able to do is access the power button to either restart or shut
down the computer.

We've tried restarting and pressing the f12 button when that prompt comes up

briefly, but then I get a screen with options of a legacy boot and other
diagnostics options that I'm not familiar with.

As far as the sound goes, I've made sure and checked with both my USB
powered headphones and regular desktop speakers. There aren't even any
system sounds.

Don't  know  if even calling  FS would be of any help since again, there's
no  audible feedback  what so ever. Can't even try a system restore since I
can't get to  the desktop where everything's fully loaded. NVDA doesn't come

up either.

Any ideas?

I'm really at a loss.



Cristobal



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