Here's why I had found that Amazon phone number to be helpful.
For several weeks I had been attempting to purchase a single edition of a
newspaper from the site.
The radio buttons were such that they would trigger prematurely, causing me
to purchase the incorrect edition.
For three weeks, I called that number, requested a refund for having
purchased the wrong newspaper, explained the problem as best I could, and
politely suggested, please please, this problem must be fixed.
It was fixed after my repeated phone calls.
Whenever accessibility is broken, This is not an ideal situation, but at
least they eventually fixed the problem with purchasing single edition
newspapers.
-----Original Message-----
From: rosecomb...@cox.net
Sent: Saturday, January 20, 2018 11:48 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Amazon.com and screen readers
If I actually have to call Amazon it isn't accessible. I feel that way
about any website, if I actually have to call them something is definitely
wrong with the site. I have never called Amazon for anything in the past at
least 8 years.
-----Original Message-----
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Lenny McHugh
Sent: Friday, January 19, 2018 12:17 PM
To: JFW List <jaws-users-list@jaws-users.com>
Subject: [JAWS-Users] Amazon.com and screen readers
I found this to be quite interesting and helpful. The Amazon web site
detects if you are using jaws, probably other screen readers as well. Anyway
when it detects jaws a screen overlay is also displayed giving phone number
contact information for people with disabilities.
The other day I needed to call and asked Karen to bring up the page on her I
pad. She told me that there is no such number. I came upstairs and there it
was. She since did a search and learned that it detects screen readers.
What great customer service.
---
Please visit my web page
It's motivational, inspirational with a touch of humor
There is also a very extensive resource list for the blind
http://www.LennyMcHugh.com
International Brotherhood of Magicians member #43990 For answers to
frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/
