I usually lurk but needed to weigh in on this -
First off, Jan - I hope all goes well for you with your test results - what
you are facing is indeed the serious stuff of life.
Second, the LUG received advance notification late afternoon Wednesday June
3 from Geoff that Version 7 was ready to download/purchase, something we
have all been waiting for (some more patiently than others). I went to the
site, reviewed the choices, made mine and shopped - everything on the site
was clear and quite user-friendly (9:30 pm). Within 10 minutes I received
via email a receipt and thanks for my purchase. Within 5 hours I received
my password and instructions (2:00 am!). This morning when I went through
my email I followed the instructions and everything went smoothly - all my
customizations moved from Version 6 to 7 without any problem. Now I am up
and running and able to play with the new version.
Excellent job Millennia - I could not be more pleased. I am hoping you all
get some well deserved rest soon. I am also hoping that some on this list
get over themselves and their amazing sense of self importance or the sense
that they know how to do everything better. Millennia is selling this
product, they know their capabilities and time constraints. They can put
the product out there and we can purchase or not on their terms - in many,
if not all, instances when our purchases are made on line our credit cards
are debited prior to receiving a product - I don't know why Wynthner is so
aggrieved (not only in this instance but also a laundry list of "business
issues" over the past month). Life is too short and most often the glass is
half full! I have finally had enough of this second guessing of Millennia
and I for one think you did an excellent job with your roll out. Enough
already.
----- Original Message -----
From: "Wynthner" <[EMAIL PROTECTED]>
To: <LegacyUserGroup@legacyfamilytree.com>
Sent: Wednesday, June 04, 2008 8:35 AM
Subject: Re: [LegacyUG] Help with Install password for Legacy 7.0 Free
version
Jan, sorry about your problems but....
If I purchase something and the charge hits my account today then I should
be able to use the product today-PERIOD.
If it takes 24 hours to process the e-mailed password then the account
shouldn't be charged until that e-mail is sent-PERIOD
Why the devil should they have use of my money for 24 hours when I can NOT
use the product??
----- Original Message ----
From: Jan Roberts <[EMAIL PROTECTED]>
To: LegacyUserGroup@legacyfamilytree.com
Sent: Tuesday, June 3, 2008 11:49:16 PM
Subject: RE: [LegacyUG] Help with Install password for Legacy 7.0 Free
version
Let’s get some perspective into this please! I am sick of all the whingers
- and I know I am at risk of being ticked off for being off-topic, but it
has got beyond a joke. I have been as keen as anyone else to get my hands
on Version 7.0. 30 minutes ago I paid for Deluxe 7.0, and within 5 minutes
I got confirmation of my order - along with a reminder of what was clearly
spelled out on the website - that I would receive a separate email with
download instructions and password by the end of the next working day (but
probably sooner!) So I wait! The world is not going to come to an end
because I don't have it this minute! In the whole scheme of things having
to wait for the password is very, very minor. You see, I am waiting for
results of a CT scan and liver biopsy to see if I do in fact have secondary
cancer from the breast cancer I thought I had beaten for six years! Sort of
makes waiting for a Legacy password pale into insignificance doesn't it!
Millennium staff - thank you for a fantastic product at a fantastic price.
I hope all the whingers have hard drive crashes! :-)
Cheers,
Jan
________________________________________
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Pat Walker
Sent: Wednesday, 4 June 2008 1:29:PM
To: LegacyUserGroup@LegacyFamilyTree.com
Subject: [LegacyUG] Help with Install password for Legacy 7.0 Free version
Very frustrating--I am a paid customer. I wanted to upgrade to the 7.0
Deluxe from my 6.0 Deluxe. First I downloaded the free 7.0 version and then
purchased the upgrade. In the meantime, I was told I would be emailed the
install password (used to be family for 6.0) so I could at least play around
with the 7.0 standard.
Alas, I got no such email and the recorded message on the Tech line (long
since closed) had the OLD password.
Does anyone know the new one for 7.0? I was hoping Legacy would keep up
with their tech recorded messages--don't release 7.0 until you have that in
place. Very frustrating to any customer, free or paying.
thanks
Legacy User Group guidelines:
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Legacy User Group guidelines:
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Archived messages:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
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