It's not about where 7.5 and 8 install their files. 7.5 has a known problem. When you hit uninstall on the Control Panel, it hangs. If you wait a while then click again it tells you to wait or disappears. It may uninstall some files--certainly the install.log. But then uninstalling in Control Panel or in Programs will not work without install.log. Re-installing returns install.log, but even then Control Panel, even uninstall.exe wouldn't work for me and I had to re-install AGAIN to get install.log back. Only when I used unwise.exe and Custom with an install.log present was I able to rid of the thing. My guess is that like myself and others, that's what Judith is up against. Tech Support doesn't seem to know or admit this yet.
============================================================================ From: Sherry/Support [she...@legacyfamilytree.com] Sent: Saturday, December 14, 2013 02:52 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Uninstalling Legacy 7.5 v7.5 is an up*date* to v7 and installed right over v7, like any other update. There should be only one folder - c:\Legacy - unless she circumvented the standard install or update. v8 goes to the c:\Program Files folder. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Dec 14, 2013 at 12:25 PM, grayscot2 < graysc...@gmail.com > wrote: Sherry/Judith I think her problem is that 7.5 is not uninstalled yet, just 7, unless I'm wrong about that. Even if she deletes the 7.5 folders and runs cc, my experience is that it will leave junk that may not affect L8 but will affect the running of her machine down the line. If she has 7.5, do a re-install of that to get an install.log, then use unwise.exe to uninstall, custom option, ok all requests to uninstall all features. Her data files will not be affected, but never hurts to copy somewhere else. Prescott Smith presku...@yahoo.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp