While this is probably true, most of our CSS users are savvy enough to do a complete system upgrade without guidance.

Roy

On 3/22/2016 2:42 PM, Keenan Parmelee wrote:

Any Mac using the Berkeley Desktop image should have the ability to do a Self Service upgrade to El Capitan without needing a technician. But I know that doesn't cover a big chunk of machines out there.

Otherwise, we're stuck going desk to desk for inventory or asking customers to self report for anything not showing in BigFix.

On Mar 22, 2016 2:32 PM, "Vivian Sophia" <viviansop...@berkeley.edu <mailto:viviansop...@berkeley.edu>> wrote:

    Roy,
    You may be interested to know that CSS IT has been contacting
    everyone that we know about who has noncompliant equipment and we
    have in fact been spending a lot of time helping people bring
    their systems into compliance. But we can't address systems we
    don't know about.




    Vivian Sophia
    Berkeley IT
    CSS IT High-Impact Client Support Lead
    Micronet Community of Practice Coordinator
    University of California, Berkeley
    310B Durant Hall
    (510) 541-6120 <tel:%28510%29%20541-6120>
    Berkeley identity
    <http://www.berkeley.edu/brand/img/positioning/tone-3.png>

    On Tue, Mar 22, 2016 at 2:26 PM, Vivian Sophia
    <viviansop...@berkeley.edu <mailto:viviansop...@berkeley.edu>> wrote:

        I meant to type personnel we have



        Vivian Sophia
        Berkeley IT
        CSS IT High-Impact Client Support Lead
        Micronet Community of Practice Coordinator
        University of California, Berkeley
        310B Durant Hall
        (510) 541-6120 <tel:%28510%29%20541-6120>
        Berkeley identity
        <http://www.berkeley.edu/brand/img/positioning/tone-3.png>

        On Tue, Mar 22, 2016 at 2:25 PM, Vivian Sophia
        <viviansop...@berkeley.edu <mailto:viviansop...@berkeley.edu>>
        wrote:

            CSS IT cannot inventory all the supported units, that
            would take months with the personal he have, even if no
            one was making requests in the meantime. Departments have
            to inventory there own stuff.



            Vivian Sophia
            Berkeley IT
            CSS IT High-Impact Client Support Lead
            Micronet Community of Practice Coordinator
            University of California, Berkeley
            310B Durant Hall
            (510) 541-6120 <tel:%28510%29%20541-6120>
            Berkeley identity
            <http://www.berkeley.edu/brand/img/positioning/tone-3.png>

            On Tue, Mar 22, 2016 at 2:23 PM, Baril <rb...@berkeley.edu
            <mailto:rb...@berkeley.edu>> wrote:

                This is very interesting. We have several CSS
                supported computers still running version 10.9x Apple
                OS. I think there is somewhat of a disconnect in the
                communication with CSS. I believe that they need to do
                a complete inventory of supported units and upgrade
                where necessary. Don't you agree?

                Roy


                On 3/22/2016 2:18 PM, Vivian Sophia wrote:
                10.9.5 is unsupported and can be blocked from the
                network starting April 1.



                Vivian Sophia
                Berkeley IT
                CSS IT High-Impact Client Support Lead
                Micronet Community of Practice Coordinator
                University of California, Berkeley
                310B Durant Hall
                (510) 541-6120 <tel:%28510%29%20541-6120>
                Berkeley identity
                <http://www.berkeley.edu/brand/img/positioning/tone-3.png>

                On Tue, Mar 22, 2016 at 1:43 PM, Robert Lettieri
                <robe...@ssl.berkeley.edu
                <mailto:robe...@ssl.berkeley.edu>> wrote:

                    All—
                    According to this:
                    
https://security.berkeley.edu/faq/isp-security-notices/operating-system-unsupported

                    Current list of Mac OS X versions receiving
                    Security Updates from Apple (as of Feb 1 2016):

                    • Mac OS X 10.10 “Yosemite”
                    • Mac OS X 10.11 “El Capitan”

                    Apple released a security update yesterday for 10.9
                    https://support.apple.com/en-us/HT201222

                    So does that mean that 10.9.5 is now a supported OS?

                    Robert


                    _______________________________________________________
                    Robert Lettieri| p: (510) 642-6473
                    <tel:%28510%29%20642-6473>
                    Space Sciences Laboratory| f: (510) 643-9729
                    <tel:%28510%29%20643-9729>
                    7 Gauss Way| m: (510) 551-4042
                    <tel:%28510%29%20551-4042>
                    Berkeley, CA 94720-7450

                    AST:7731^29u18e3



                    
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