On 29/04/2022 14:22, Josh Luthman wrote:
Did you try:
Disney+: E-mail them the trouble subnet at
techops-distribut...@disneystreaming.com. Also,
techops-servi...@disneystreaming.com will probably be where that sends
you. Another possible email is disneyplusispsupp...@disneyplus.com.
https://thebrotherswisp.com/index.php/geo-and-vpn/
We too are having the same issue - started suddenly around 6-8 weeks ago
having worked fine for at least a year. I have no idea what they
changed. Based on my first hand knowledge, these E-mail addresses go
nowhere where anyone either can - or wants to - resolve issues.
Disney+ appear to be the worst outfit at handling this kind of thing:
They have no concept of a service provider wanting them to update an
entire block - they are fixing this for individual customers who call
them but we are calling them weekly, and E-mailing regularly too; but go
around in circles where someone promises to call back having sorted it.
This never happens.
They also appear to use some opaque geoloc service (who themselves don't
have a "you have this wrong" button) and really don't care that they are
making life difficult for their paying customers!
We have to keep telling new customers variations of "Yes, this is
Disney's fault, no we can't fix it" which doesn't go down very well
because "It worked fine with my previous provider, it must be your
issue". Apart from suggesting they cancel their subscription because of
Disney's incompetence there's not much else we can do :(
<rant mode>
I get that you have to appease rights holders and do this idiotic
geolocation thing, because they are still obsessed with geographical
boundaries in the 21st century. But if you are going to do this, can
you please damned well fix *your* screwups when you get it wrong in a
timely manner - or don't bother doing it at all.
</rant mode>
Paul.
