As much as I hate legislation, more and more municipalities are levying
a tax on streaming services. I wonder how the taxing bodies would feel
if they knew that the company doesn't even know where their customers are.
On 4/29/2022 8:38 AM, Josh Luthman wrote:
>Disney+ appear to be the worst outfit at handling this kind of thing:
They have no concept of a service provider
Aren't all of them that way? That's been my experience. Their front
line support often tells me to call my ISP.
On Fri, Apr 29, 2022 at 9:35 AM Paul Thornton <p...@prt.org
<mailto:p...@prt.org>> wrote:
On 29/04/2022 14:22, Josh Luthman wrote:
> Did you try:
>
> Disney+: E-mail them the trouble subnet at
> techops-distribut...@disneystreaming.com
<mailto:techops-distribut...@disneystreaming.com>. Also,
> techops-servi...@disneystreaming.com
<mailto:techops-servi...@disneystreaming.com> will probably be
where that sends
> you. Another possible email is
disneyplusispsupp...@disneyplus.com
<mailto:disneyplusispsupp...@disneyplus.com>.
>
> https://thebrotherswisp.com/index.php/geo-and-vpn/
>
We too are having the same issue - started suddenly around 6-8
weeks ago
having worked fine for at least a year. I have no idea what they
changed. Based on my first hand knowledge, these E-mail addresses go
nowhere where anyone either can - or wants to - resolve issues.
Disney+ appear to be the worst outfit at handling this kind of thing:
They have no concept of a service provider wanting them to update an
entire block - they are fixing this for individual customers who call
them but we are calling them weekly, and E-mailing regularly too;
but go
around in circles where someone promises to call back having
sorted it.
This never happens.
They also appear to use some opaque geoloc service (who themselves
don't
have a "you have this wrong" button) and really don't care that
they are
making life difficult for their paying customers!
We have to keep telling new customers variations of "Yes, this is
Disney's fault, no we can't fix it" which doesn't go down very well
because "It worked fine with my previous provider, it must be your
issue". Apart from suggesting they cancel their subscription
because of
Disney's incompetence there's not much else we can do :(
<rant mode>
I get that you have to appease rights holders and do this idiotic
geolocation thing, because they are still obsessed with geographical
boundaries in the 21st century. But if you are going to do this, can
you please damned well fix *your* screwups when you get it wrong in a
timely manner - or don't bother doing it at all.
</rant mode>
Paul.
