The fact that it even has to come to this idea is ridiculous but I wonder about the success of holding a normal customer account with repeat offending streaming services so you could report this, by proxy, /as/ a customer.
On Fri, Apr 29, 2022, at 8:38 AM, Josh Luthman wrote: > >Disney+ appear to be the worst outfit at handling this kind of thing: They > >have no concept of a service provider > > Aren't all of them that way? That's been my experience. Their front line > support often tells me to call my ISP. > > On Fri, Apr 29, 2022 at 9:35 AM Paul Thornton <p...@prt.org> wrote: >> On 29/04/2022 14:22, Josh Luthman wrote: >> >> > Did you try: >> > >> > Disney+: E-mail them the trouble subnet at >> > techops-distribut...@disneystreaming.com. Also, >> > techops-servi...@disneystreaming.com will probably be where that sends >> > you. Another possible email is disneyplusispsupp...@disneyplus.com. >> > >> > https://thebrotherswisp.com/index.php/geo-and-vpn/ >> > >> >> We too are having the same issue - started suddenly around 6-8 weeks ago >> having worked fine for at least a year. I have no idea what they >> changed. Based on my first hand knowledge, these E-mail addresses go >> nowhere where anyone either can - or wants to - resolve issues. >> >> Disney+ appear to be the worst outfit at handling this kind of thing: >> They have no concept of a service provider wanting them to update an >> entire block - they are fixing this for individual customers who call >> them but we are calling them weekly, and E-mailing regularly too; but go >> around in circles where someone promises to call back having sorted it. >> This never happens. >> >> They also appear to use some opaque geoloc service (who themselves don't >> have a "you have this wrong" button) and really don't care that they are >> making life difficult for their paying customers! >> >> We have to keep telling new customers variations of "Yes, this is >> Disney's fault, no we can't fix it" which doesn't go down very well >> because "It worked fine with my previous provider, it must be your >> issue". Apart from suggesting they cancel their subscription because of >> Disney's incompetence there's not much else we can do :( >> >> <rant mode> >> I get that you have to appease rights holders and do this idiotic >> geolocation thing, because they are still obsessed with geographical >> boundaries in the 21st century. But if you are going to do this, can >> you please damned well fix *your* screwups when you get it wrong in a >> timely manner - or don't bother doing it at all. >> </rant mode> >> >> Paul. >>