Hi, With both you do basically the same: register a ticket, but with email ticket, as its name suggests, you can send an email to several recipients at the same time.
Leonardo Certuche On Tue, Feb 9, 2010 at 1:43 AM, manish ramteke <manish.s.ramt...@gmail.com>wrote: > Hi, > > In which cases one would need to chose between phone ticket and email > ticket.What's the major difference between these two. > > > Regards, > Manish Ramteke > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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