mmmh, I've always found hard to explain that to my too... this because in phone you have a "free" from, so it could be a customer/internal/extemporaneal request too, in the other case you just have a "queue selection" as from.
Told that I was waiting for a suggestion too... :D MV On Wed, Feb 10, 2010 at 3:15 PM, Leonardo Certuche < leonardo.certu...@itcon-ltda.com> wrote: > Hi, > > With both you do basically the same: register a ticket, but with email > ticket, as its name suggests, you can send an email to several recipients at > the same time. > > Leonardo Certuche > > > On Tue, Feb 9, 2010 at 1:43 AM, manish ramteke <manish.s.ramt...@gmail.com > > wrote: > >> Hi, >> >> In which cases one would need to chose between phone ticket and email >> ticket.What's the major difference between these two. >> >> >> Regards, >> Manish Ramteke >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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