Re: [NTSysADM] Odd spooler issue
And the HP driver(s) would also affect some, but not all, of our Zebra printers? Kurt On Thu, Aug 1, 2013 at 1:26 AM, Ziots, Edward ezi...@lifespan.org wrote: I would look for Bad HP drivers with the HPBPRO.exe and HPBOID.exe running on the print server I have found in past travels that these have been the root cause of some of our print server issues. Removing the drivers with these additional HP software on them has addressed the issue. But I also agree that using ADplus as recommended will get you down to a driver issue and from there can work out which printers are using that driver and maybe upgrade that driver or switch over to universal print driver which works well enough for most cases but not all :) Z Edward E. Ziots, CISSP, CISA, Security +, Network + Security Engineer Lifespan Organization ezi...@lifespan.org Work:401-255-2497 This electronic message and any attachments may be privileged and confidential and protected from disclosure. If you are reading this message, but are not the intended recipient, nor an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that you are strictly prohibited from copying, printing, forwarding or otherwise disseminating this communication. If you have received this communication in error, please immediately notify the sender by replying to the message. Then, delete the message from your computer. Thank you. -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 31, 2013 8:18 PM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue Per our offline conversation, this has been initiated. Many thanks for your help on this. Kurt On Fri, Jul 19, 2013 at 4:49 PM, Brian Desmond br...@briandesmond.com wrote: Get a full hang dump with adplus, zip it, and ping me. You can find adplus in the debugging tools for Windows installer which is found in the WDK download. Thanks, Brian Desmond br...@briandesmond.com w – 312.625.1438 | c – 312.731.3132 -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Friday, July 19, 2013 5:42 PM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue I might well take you up on that offer next week. Currently am unable to reproduce, as the folks complaining about it are out of the office. Plus, I spent a fascinating bit of time last night troubleshooting a problem with our VNXe, which deserves an email all it's own. I'm going to set a reminder for this problem for next week, and see what I can dig up. Kurt On Thu, Jul 18, 2013 at 3:23 PM, Brian Desmond br...@briandesmond.com wrote: So troubleshooting this without a dump of the spooler when the issue is occurring is going to be hard, IMO. I'm willing to look at the dump, but full disclosure it's been like five years so I can't promise I'll produce anything for you. Thanks, Brian Desmond br...@briandesmond.com w – 312.625.1438 | c – 312.731.3132 -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 17, 2013 6:15 PM To: NTSysADM@lists.myitforum.com Subject: [NTSysADM] Odd spooler issue All, I've got a little head scratcher, and would appreciate any insight folks might have. Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 (recently gone from 5.0 to 5.1, the problem began on the earlier version.) Problem: Print jobs from our installation of Epicor Avante to various printers (an HP 2055 and several models of Zebra printer) hosted on the printer server, will intermittently hang in the print queue. Delay will range anywhere from 1.5 - 2 minutes, and they they'll print. I can see the jobs in queue, just sitting there (they have a status of 'printing', but do nothing.) I am seeing nothing in the event viewer for the printer server that looks relevant, and certainly no warnings or errors. Neither memory nor CPU spike The Avante server is running Win2k3 R2. The problem disappears and reappears a couple of times a week. Thoughts? Kurt
Re: [NTSysADM] Odd spooler issue
I might well take you up on that offer next week. Currently am unable to reproduce, as the folks complaining about it are out of the office. Plus, I spent a fascinating bit of time last night troubleshooting a problem with our VNXe, which deserves an email all it's own. I'm going to set a reminder for this problem for next week, and see what I can dig up. Kurt On Thu, Jul 18, 2013 at 3:23 PM, Brian Desmond br...@briandesmond.com wrote: So troubleshooting this without a dump of the spooler when the issue is occurring is going to be hard, IMO. I'm willing to look at the dump, but full disclosure it's been like five years so I can't promise I'll produce anything for you. Thanks, Brian Desmond br...@briandesmond.com w – 312.625.1438 | c – 312.731.3132 -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 17, 2013 6:15 PM To: NTSysADM@lists.myitforum.com Subject: [NTSysADM] Odd spooler issue All, I've got a little head scratcher, and would appreciate any insight folks might have. Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 (recently gone from 5.0 to 5.1, the problem began on the earlier version.) Problem: Print jobs from our installation of Epicor Avante to various printers (an HP 2055 and several models of Zebra printer) hosted on the printer server, will intermittently hang in the print queue. Delay will range anywhere from 1.5 - 2 minutes, and they they'll print. I can see the jobs in queue, just sitting there (they have a status of 'printing', but do nothing.) I am seeing nothing in the event viewer for the printer server that looks relevant, and certainly no warnings or errors. Neither memory nor CPU spike The Avante server is running Win2k3 R2. The problem disappears and reappears a couple of times a week. Thoughts? Kurt
Re: [NTSysADM] Odd spooler issue
On Thu, Jul 18, 2013 at 7:14 AM, Miller Bonnie L. mille...@mukilteo.wednet.edu wrote: How is ping time to the printers at the time of hang-up? I'll check that, but it's probably in the 1-2ms range Can you view a web interface at the same time and see what they are doing? Yup - the printers are fine, AFAICT Could be a slowdown on the spool disk, but I would expect it to happen to every queue on that server and not just certain ones. Agreed, and since the print server is a VM, it should show up across all the VMs that use the SAN, and I'm not seeing that. You could also open up the folder and see if the files are showing up in a timely manner, growing overly large, etc. Print jobs are on the order of 1-2k, and often less. Kurt -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 17, 2013 4:15 PM To: NTSysADM@lists.myitforum.com Subject: [NTSysADM] Odd spooler issue All, I've got a little head scratcher, and would appreciate any insight folks might have. Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 (recently gone from 5.0 to 5.1, the problem began on the earlier version.) Problem: Print jobs from our installation of Epicor Avante to various printers (an HP 2055 and several models of Zebra printer) hosted on the printer server, will intermittently hang in the print queue. Delay will range anywhere from 1.5 - 2 minutes, and they they'll print. I can see the jobs in queue, just sitting there (they have a status of 'printing', but do nothing.) I am seeing nothing in the event viewer for the printer server that looks relevant, and certainly no warnings or errors. Neither memory nor CPU spike The Avante server is running Win2k3 R2. The problem disappears and reappears a couple of times a week. Thoughts? Kurt
RE: [NTSysADM] Odd spooler issue
Are you able to flop one of the queues to print directly to the printer (no spooling) and see if you still get hang-ups? Advanced tab setting. -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Thursday, July 18, 2013 7:24 AM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue On Thu, Jul 18, 2013 at 7:14 AM, Miller Bonnie L. mille...@mukilteo.wednet.edu wrote: How is ping time to the printers at the time of hang-up? I'll check that, but it's probably in the 1-2ms range Can you view a web interface at the same time and see what they are doing? Yup - the printers are fine, AFAICT Could be a slowdown on the spool disk, but I would expect it to happen to every queue on that server and not just certain ones. Agreed, and since the print server is a VM, it should show up across all the VMs that use the SAN, and I'm not seeing that. You could also open up the folder and see if the files are showing up in a timely manner, growing overly large, etc. Print jobs are on the order of 1-2k, and often less. Kurt -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 17, 2013 4:15 PM To: NTSysADM@lists.myitforum.com Subject: [NTSysADM] Odd spooler issue All, I've got a little head scratcher, and would appreciate any insight folks might have. Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 (recently gone from 5.0 to 5.1, the problem began on the earlier version.) Problem: Print jobs from our installation of Epicor Avante to various printers (an HP 2055 and several models of Zebra printer) hosted on the printer server, will intermittently hang in the print queue. Delay will range anywhere from 1.5 - 2 minutes, and they they'll print. I can see the jobs in queue, just sitting there (they have a status of 'printing', but do nothing.) I am seeing nothing in the event viewer for the printer server that looks relevant, and certainly no warnings or errors. Neither memory nor CPU spike The Avante server is running Win2k3 R2. The problem disappears and reappears a couple of times a week. Thoughts? Kurt
RE: [NTSysADM] Odd spooler issue
How many printers are hosted on the print server? Using driver isolation? Do you have another print server in the environment that you could move the queues to for testing? What is the volume of print jobs to these printers from the application? Have you tried power cycling the print device? Christopher Bodnar Enterprise Architect I, Corporate Office of Technology:Enterprise Architecture and Engineering Services Tel 610-807-6459 3900 Burgess Place, Bethlehem, PA 18017 christopher_bod...@glic.com The Guardian Life Insurance Company of America www.guardianlife.com From: Miller Bonnie L. mille...@mukilteo.wednet.edu To: ntsysadm@lists.myitforum.com ntsysadm@lists.myitforum.com Date: 07/18/2013 10:42 AM Subject:RE: [NTSysADM] Odd spooler issue Sent by:listsad...@lists.myitforum.com Are you able to flop one of the queues to print directly to the printer (no spooling) and see if you still get hang-ups? Advanced tab setting. -Original Message- From: listsad...@lists.myitforum.com [ mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Thursday, July 18, 2013 7:24 AM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue On Thu, Jul 18, 2013 at 7:14 AM, Miller Bonnie L. mille...@mukilteo.wednet.edu wrote: How is ping time to the printers at the time of hang-up? I'll check that, but it's probably in the 1-2ms range Can you view a web interface at the same time and see what they are doing? Yup - the printers are fine, AFAICT Could be a slowdown on the spool disk, but I would expect it to happen to every queue on that server and not just certain ones. Agreed, and since the print server is a VM, it should show up across all the VMs that use the SAN, and I'm not seeing that. You could also open up the folder and see if the files are showing up in a timely manner, growing overly large, etc. Print jobs are on the order of 1-2k, and often less. Kurt -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 17, 2013 4:15 PM To: NTSysADM@lists.myitforum.com Subject: [NTSysADM] Odd spooler issue All, I've got a little head scratcher, and would appreciate any insight folks might have. Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 (recently gone from 5.0 to 5.1, the problem began on the earlier version.) Problem: Print jobs from our installation of Epicor Avante to various printers (an HP 2055 and several models of Zebra printer) hosted on the printer server, will intermittently hang in the print queue. Delay will range anywhere from 1.5 - 2 minutes, and they they'll print. I can see the jobs in queue, just sitting there (they have a status of 'printing', but do nothing.) I am seeing nothing in the event viewer for the printer server that looks relevant, and certainly no warnings or errors. Neither memory nor CPU spike The Avante server is running Win2k3 R2. The problem disappears and reappears a couple of times a week. Thoughts? Kurt - This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you. image/jpeg
Re: [NTSysADM] Odd spooler issue
On Thu, Jul 18, 2013 at 7:39 AM, Miller Bonnie L. mille...@mukilteo.wednet.edu wrote: Are you able to flop one of the queues to print directly to the printer (no spooling) and see if you still get hang-ups? Advanced tab setting. Good thought. I'll try that. I did a run of a little over 800 pings, and got 1% loss - the start of the run was pretty rough, though it settled down to most ping times of 1ms after that: Pinging 192.168.24.73 with 32 bytes of data: Reply from 192.168.24.73: bytes=32 time=227ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time=185ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Request timed out. Request timed out. Reply from 192.168.24.73: bytes=32 time=168ms TTL=254 Reply from 192.168.24.73: bytes=32 time=53ms TTL=254 Reply from 192.168.24.73: bytes=32 time=4ms TTL=254 Request timed out. Request timed out. Request timed out. Reply from 192.168.24.73: bytes=32 time=57ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time=225ms TTL=254 Reply from 192.168.24.73: bytes=32 time=3ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Request timed out. Reply from 192.168.24.73: bytes=32 time=112ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Request timed out. Reply from 192.168.24.73: bytes=32 time=44ms TTL=254 What's really weird is that the cmd box didn't update its display as expected during the above sequence. Up until that last displayed ping return, it would erratically hold on printing to the screen, and then output several several lines at once. After the above sequence, it was well behaved, printing out the ping responses as expected. I've been looking at the performance stats for the VM and the host, and don't see anything out of the ordinary. Kurt -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Thursday, July 18, 2013 7:24 AM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue On Thu, Jul 18, 2013 at 7:14 AM, Miller Bonnie L. mille...@mukilteo.wednet.edu wrote: How is ping time to the printers at the time of hang-up? I'll check that, but it's probably in the 1-2ms range Can you view a web interface at the same time and see what they are doing? Yup - the printers are fine, AFAICT Could be a slowdown on the spool disk, but I would expect it to happen to every queue on that server and not just certain ones. Agreed, and since the print server is a VM, it should show up across all the VMs that use the SAN, and I'm not seeing that. You could also open up the folder and see if the files are showing up in a timely manner, growing overly large, etc. Print jobs are on the order of 1-2k, and often less. Kurt -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 17, 2013 4:15 PM To: NTSysADM@lists.myitforum.com Subject: [NTSysADM] Odd spooler issue All, I've got a little head scratcher, and would appreciate any insight folks might have. Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 (recently gone from 5.0 to 5.1, the problem began on the earlier version.) Problem: Print jobs from our installation of Epicor Avante to various printers (an HP 2055 and several models of Zebra printer) hosted on the printer server, will intermittently hang in the print queue. Delay will range anywhere from 1.5 - 2 minutes, and they they'll print. I can see the jobs in queue, just sitting there (they have a status of 'printing', but do nothing.) I am seeing nothing in the event viewer for the printer server that looks relevant, and certainly no warnings or errors. Neither memory nor CPU spike The Avante server is running Win2k3 R2. The problem disappears and reappears a couple of times a week. Thoughts? Kurt
Re: [NTSysADM] Odd spooler issue
On Thu, Jul 18, 2013 at 7:48 AM, Christopher Bodnar christopher_bod...@glic.com wrote: How many printers are hosted on the print server? 40 - a mix of Zebras, HPs and Ricohs Using driver isolation? Not unless it's the default - I'll take a look at how to do that. Do you have another print server in the environment that you could move the queues to for testing? No. I've recently transitioned all of the print queues away from our file server, which is running 2003 What is the volume of print jobs to these printers from the application? Not high - I'd guess on the order of 6-10 jobs per hour. Have you tried power cycling the print device? Yes - no difference detected. Christopher Bodnar Enterprise Architect I, Corporate Office of Technology:Enterprise Architecture and Engineering Services Tel 610-807-6459 3900 Burgess Place, Bethlehem, PA 18017 christopher_bod...@glic.com
Re: [NTSysADM] Odd spooler issue
Cabling I might believe, and will check on that. Dupe addresses are ruled out. Kurt On Thu, Jul 18, 2013 at 10:18 AM, Kennedy, Jim kennedy...@elyriaschools.org wrote: Nic/cabling/physical issue sounds like the next place to checkdup IP address for the printer or the server? -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Thursday, July 18, 2013 1:17 PM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue On Thu, Jul 18, 2013 at 7:39 AM, Miller Bonnie L. mille...@mukilteo.wednet.edu wrote: Are you able to flop one of the queues to print directly to the printer (no spooling) and see if you still get hang-ups? Advanced tab setting. Good thought. I'll try that. I did a run of a little over 800 pings, and got 1% loss - the start of the run was pretty rough, though it settled down to most ping times of 1ms after that: Pinging 192.168.24.73 with 32 bytes of data: Reply from 192.168.24.73: bytes=32 time=227ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time=185ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Request timed out. Request timed out. Reply from 192.168.24.73: bytes=32 time=168ms TTL=254 Reply from 192.168.24.73: bytes=32 time=53ms TTL=254 Reply from 192.168.24.73: bytes=32 time=4ms TTL=254 Request timed out. Request timed out. Request timed out. Reply from 192.168.24.73: bytes=32 time=57ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time=225ms TTL=254 Reply from 192.168.24.73: bytes=32 time=3ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Request timed out. Reply from 192.168.24.73: bytes=32 time=112ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Request timed out. Reply from 192.168.24.73: bytes=32 time=44ms TTL=254 What's really weird is that the cmd box didn't update its display as expected during the above sequence. Up until that last displayed ping return, it would erratically hold on printing to the screen, and then output several several lines at once. After the above sequence, it was well behaved, printing out the ping responses as expected. I've been looking at the performance stats for the VM and the host, and don't see anything out of the ordinary. Kurt -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Thursday, July 18, 2013 7:24 AM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue On Thu, Jul 18, 2013 at 7:14 AM, Miller Bonnie L. mille...@mukilteo.wednet.edu wrote: How is ping time to the printers at the time of hang-up? I'll check that, but it's probably in the 1-2ms range Can you view a web interface at the same time and see what they are doing? Yup - the printers are fine, AFAICT Could be a slowdown on the spool disk, but I would expect it to happen to every queue on that server and not just certain ones. Agreed, and since the print server is a VM, it should show up across all the VMs that use the SAN, and I'm not seeing that. You could also open up the folder and see if the files are showing up in a timely manner, growing overly large, etc. Print jobs are on the order of 1-2k, and often less. Kurt -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 17, 2013 4:15 PM To: NTSysADM@lists.myitforum.com Subject: [NTSysADM] Odd spooler issue All, I've got a little head scratcher, and would appreciate any insight folks might have. Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 (recently gone from 5.0 to 5.1, the problem began on the earlier version.) Problem: Print jobs from our installation of Epicor Avante to various printers (an HP 2055 and several models of Zebra printer) hosted on the printer server, will intermittently hang in the print queue. Delay will range anywhere from 1.5 - 2 minutes, and they they'll print. I can see the jobs in queue, just sitting there (they have a status of 'printing', but do nothing.) I am seeing nothing in the event viewer for the printer server that looks relevant, and certainly no warnings or errors. Neither memory nor CPU spike The Avante server is running Win2k3 R2. The problem disappears and reappears a couple of times a week. Thoughts? Kurt
RE: [NTSysADM] Odd spooler issue
Only other thing that jumps to mind would be TCP Chimney/offload/RSS settings on the NIC in question, and then maybe performance stats on the actual spool drive. The second one probably isn't the issue though if you see the document spool onto the disk completely and then it sits there (completely spooled) before heading off to the printer, which I think you said is the case. You can usually watch the folder while spooling is happening to determine that. -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Thursday, July 18, 2013 10:17 AM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue On Thu, Jul 18, 2013 at 7:39 AM, Miller Bonnie L. mille...@mukilteo.wednet.edu wrote: Are you able to flop one of the queues to print directly to the printer (no spooling) and see if you still get hang-ups? Advanced tab setting. Good thought. I'll try that. I did a run of a little over 800 pings, and got 1% loss - the start of the run was pretty rough, though it settled down to most ping times of 1ms after that: Pinging 192.168.24.73 with 32 bytes of data: Reply from 192.168.24.73: bytes=32 time=227ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time=185ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Request timed out. Request timed out. Reply from 192.168.24.73: bytes=32 time=168ms TTL=254 Reply from 192.168.24.73: bytes=32 time=53ms TTL=254 Reply from 192.168.24.73: bytes=32 time=4ms TTL=254 Request timed out. Request timed out. Request timed out. Reply from 192.168.24.73: bytes=32 time=57ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time=225ms TTL=254 Reply from 192.168.24.73: bytes=32 time=3ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Request timed out. Reply from 192.168.24.73: bytes=32 time=112ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Reply from 192.168.24.73: bytes=32 time1ms TTL=254 Request timed out. Reply from 192.168.24.73: bytes=32 time=44ms TTL=254 What's really weird is that the cmd box didn't update its display as expected during the above sequence. Up until that last displayed ping return, it would erratically hold on printing to the screen, and then output several several lines at once. After the above sequence, it was well behaved, printing out the ping responses as expected. I've been looking at the performance stats for the VM and the host, and don't see anything out of the ordinary. Kurt -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Thursday, July 18, 2013 7:24 AM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue On Thu, Jul 18, 2013 at 7:14 AM, Miller Bonnie L. mille...@mukilteo.wednet.edu wrote: How is ping time to the printers at the time of hang-up? I'll check that, but it's probably in the 1-2ms range Can you view a web interface at the same time and see what they are doing? Yup - the printers are fine, AFAICT Could be a slowdown on the spool disk, but I would expect it to happen to every queue on that server and not just certain ones. Agreed, and since the print server is a VM, it should show up across all the VMs that use the SAN, and I'm not seeing that. You could also open up the folder and see if the files are showing up in a timely manner, growing overly large, etc. Print jobs are on the order of 1-2k, and often less. Kurt -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 17, 2013 4:15 PM To: NTSysADM@lists.myitforum.com Subject: [NTSysADM] Odd spooler issue All, I've got a little head scratcher, and would appreciate any insight folks might have. Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 (recently gone from 5.0 to 5.1, the problem began on the earlier version.) Problem: Print jobs from our installation of Epicor Avante to various printers (an HP 2055 and several models of Zebra printer) hosted on the printer server, will intermittently hang in the print queue. Delay will range anywhere from 1.5 - 2 minutes, and they they'll print. I can see the jobs in queue, just sitting there (they have a status of 'printing', but do nothing.) I am seeing nothing in the event viewer for the printer server that looks relevant, and certainly no warnings or errors. Neither memory nor CPU spike The Avante server is running Win2k3 R2. The problem disappears and reappears a couple of times a week. Thoughts? Kurt
RE: [NTSysADM] Odd spooler issue
So troubleshooting this without a dump of the spooler when the issue is occurring is going to be hard, IMO. I'm willing to look at the dump, but full disclosure it's been like five years so I can't promise I'll produce anything for you. Thanks, Brian Desmond br...@briandesmond.com w – 312.625.1438 | c – 312.731.3132 -Original Message- From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Wednesday, July 17, 2013 6:15 PM To: NTSysADM@lists.myitforum.com Subject: [NTSysADM] Odd spooler issue All, I've got a little head scratcher, and would appreciate any insight folks might have. Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 (recently gone from 5.0 to 5.1, the problem began on the earlier version.) Problem: Print jobs from our installation of Epicor Avante to various printers (an HP 2055 and several models of Zebra printer) hosted on the printer server, will intermittently hang in the print queue. Delay will range anywhere from 1.5 - 2 minutes, and they they'll print. I can see the jobs in queue, just sitting there (they have a status of 'printing', but do nothing.) I am seeing nothing in the event viewer for the printer server that looks relevant, and certainly no warnings or errors. Neither memory nor CPU spike The Avante server is running Win2k3 R2. The problem disappears and reappears a couple of times a week. Thoughts? Kurt
