How many printers are hosted on the print server? Using driver isolation? Do you have another print server in the environment that you could move the queues to for testing? What is the volume of print jobs to these printers from the application? Have you tried power cycling the print device?
Christopher Bodnar Enterprise Architect I, Corporate Office of Technology:Enterprise Architecture and Engineering Services Tel 610-807-6459 3900 Burgess Place, Bethlehem, PA 18017 christopher_bod...@glic.com The Guardian Life Insurance Company of America www.guardianlife.com From: Miller Bonnie L. <mille...@mukilteo.wednet.edu> To: "ntsysadm@lists.myitforum.com" <ntsysadm@lists.myitforum.com> Date: 07/18/2013 10:42 AM Subject: RE: [NTSysADM] Odd spooler issue Sent by: listsad...@lists.myitforum.com Are you able to flop one of the queues to print directly to the printer (no spooling) and see if you still get hang-ups? Advanced tab setting. -----Original Message----- From: listsad...@lists.myitforum.com [ mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff Sent: Thursday, July 18, 2013 7:24 AM To: ntsysadm@lists.myitforum.com Subject: Re: [NTSysADM] Odd spooler issue On Thu, Jul 18, 2013 at 7:14 AM, Miller Bonnie L. <mille...@mukilteo.wednet.edu> wrote: > How is ping time to the printers at the time of hang-up? I'll check that, but it's probably in the 1-2ms range > Can you view a web interface at the same time and see what they are doing? Yup - the printers are fine, AFAICT > Could be a slowdown on the spool disk, but I would expect it to happen to every queue on that server and not just certain ones. Agreed, and since the print server is a VM, it should show up across all the VMs that use the SAN, and I'm not seeing that. > You could also open up the folder and see if the files are showing up in a timely manner, growing overly large, etc. Print jobs are on the order of 1-2k, and often less. Kurt > > -----Original Message----- > From: listsad...@lists.myitforum.com > [mailto:listsad...@lists.myitforum.com] On Behalf Of Kurt Buff > Sent: Wednesday, July 17, 2013 4:15 PM > To: NTSysADM@lists.myitforum.com > Subject: [NTSysADM] Odd spooler issue > > All, > > I've got a little head scratcher, and would appreciate any insight folks might have. > > Printer Server: Win2k8 R2, fully patched VM running on vSphere 5 > (recently gone from 5.0 to 5.1, the problem began on the earlier > version.) > > Problem: Print jobs from our installation of Epicor Avante to various > printers (an HP 2055 and several models of Zebra printer) hosted on > the printer server, will intermittently hang in the print queue. Delay > will range anywhere from 1.5 - 2 minutes, and they they'll print. I > can see the jobs in queue, just sitting there (they have a status of > 'printing', but do nothing.) > > I am seeing nothing in the event viewer for the printer server that > looks relevant, and certainly no warnings or errors. Neither memory > nor CPU spike > > The Avante server is running Win2k3 R2. > > The problem disappears and reappears a couple of times a week. > > Thoughts? > > Kurt > > ----------------------------------------- This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you.
<<image/jpeg>>
