[otrs] Validation in Process with DynamicFields

2016-01-19 Thread Eduardo Casarero 
Hi, I've a process with several dynamic fields, I need to validate that the
combination of the dynamic fields information is not duplicated in other
existing ticket in the system. I think I can do it in a Transition, with a
custom Transition Validation Module, but I only found the ValidateDemo.pm.

Are there other examples of custom validations? my perl skills are not the
best. Also if anyone knows a simple way to do this consistency check I'll
appreciate the hint.

Thanks,

Eduardo.
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[otrs] How to associate a CI to a ticket

2016-01-19 Thread André Cavalcante 
Hi There,

I'd like to associate a ticket to a CI, but to do it, I must know either
the CI number, name, incident state ou deployment state, but I'd like to do
it, searching for another attribute. How can I do it?

Any hint?

-- 
*André Luiz C. e Cavalcante*
*PMP, PRINCE2, ITIL EXPERT*
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Re: [otrs] CONFIGURATION ITEM

2016-01-19 Thread André Cavalcante 
Thank you! I have imported the CIs sucessfully!

2016-01-19 14:14 GMT-03:00 André Cavalcante :

> Thank you. I look at the system log and the problem is that the incident
> state is invalid. Now I need to know where to change de incidente state, I
> didn't find them in General Catalog
>
> 2016-01-19 13:47 GMT-03:00 Diego Chacón :
>
>> Admin Panel > System Log
>>
>> On Tue, Jan 19, 2016 at 10:46 AM, André Cavalcante > > wrote:
>>
>>> Alvaro,
>>>
>>> Where do I find the logs?
>>>
>>> 2016-01-18 20:08 GMT-03:00 Alvaro Cordero :
>>>
 Look at the logs, you will see a detail on what failed in the CSV.

 Regards

 2016-01-18 15:49 GMT-06:00 André Cavalcante :

> Hi there!
>
> I need some help in importing .SCV files to CMDB.
>
> I have create the template, but everytime I try to import data no
> single line is imported.
>
> Import summary for ITSMConfigItem
> Records:
> 5
> Success:
> 0
> Failed:
> 5
> Last processed line number of import file:
> 5
>
>
> Any hint?
>
> Thanks!
> --
> *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*
>
>
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>



 --

 *Alvaro Cordero RetanaConsultor de Tecnologias*
 *Tel: 22585757 ext 123 <22585757%20ext%20123>*
 *Email:* alv...@gridshield.net


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>>>
>>>
>>>
>>> --
>>> *André Luiz C. e Cavalcante, PMP, PRINCE2*
>>>
>>>
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>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
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>>>
>>
>>
>>
>> --
>> *Diego Chacón Rojas*
>> ** E-mail: di...@gridshield.net *
>>
>>
>> -
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>> Archive: http://lists.otrs.org/pipermail/otrs
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>>
>
>
>
> --
> *André Luiz C. e Cavalcante, PMP, PRINCE2*
>
>


-- 
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Re: [otrs] CONFIGURATION ITEM

2016-01-19 Thread Diego Chacón 
Admin Panel > System Log

On Tue, Jan 19, 2016 at 10:46 AM, André Cavalcante 
wrote:

> Alvaro,
>
> Where do I find the logs?
>
> 2016-01-18 20:08 GMT-03:00 Alvaro Cordero :
>
>> Look at the logs, you will see a detail on what failed in the CSV.
>>
>> Regards
>>
>> 2016-01-18 15:49 GMT-06:00 André Cavalcante :
>>
>>> Hi there!
>>>
>>> I need some help in importing .SCV files to CMDB.
>>>
>>> I have create the template, but everytime I try to import data no single
>>> line is imported.
>>>
>>> Import summary for ITSMConfigItem
>>> Records:
>>> 5
>>> Success:
>>> 0
>>> Failed:
>>> 5
>>> Last processed line number of import file:
>>> 5
>>>
>>>
>>> Any hint?
>>>
>>> Thanks!
>>> --
>>> *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*
>>>
>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>>
>>
>> --
>>
>> *Alvaro Cordero RetanaConsultor de Tecnologias*
>> *Tel: 22585757 ext 123 <22585757%20ext%20123>*
>> *Email:* alv...@gridshield.net
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
>
> --
> *André Luiz C. e Cavalcante, PMP, PRINCE2*
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
*Diego Chacón Rojas*
** E-mail: di...@gridshield.net *
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Re: [otrs] CONFIGURATION ITEM

2016-01-19 Thread André Cavalcante 
Alvaro,

Where do I find the logs?

2016-01-18 20:08 GMT-03:00 Alvaro Cordero :

> Look at the logs, you will see a detail on what failed in the CSV.
>
> Regards
>
> 2016-01-18 15:49 GMT-06:00 André Cavalcante :
>
>> Hi there!
>>
>> I need some help in importing .SCV files to CMDB.
>>
>> I have create the template, but everytime I try to import data no single
>> line is imported.
>>
>> Import summary for ITSMConfigItem
>> Records:
>> 5
>> Success:
>> 0
>> Failed:
>> 5
>> Last processed line number of import file:
>> 5
>>
>>
>> Any hint?
>>
>> Thanks!
>> --
>> *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
>
>
> --
>
> *Alvaro Cordero RetanaConsultor de Tecnologias*
> *Tel: 22585757 ext 123*
> *Email:* alv...@gridshield.net
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>



-- 
*André Luiz C. e Cavalcante, PMP, PRINCE2*
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Re: [otrs] CONFIGURATION ITEM

2016-01-19 Thread André Cavalcante 
Thank you. I look at the system log and the problem is that the incident
state is invalid. Now I need to know where to change de incidente state, I
didn't find them in General Catalog

2016-01-19 13:47 GMT-03:00 Diego Chacón :

> Admin Panel > System Log
>
> On Tue, Jan 19, 2016 at 10:46 AM, André Cavalcante 
> wrote:
>
>> Alvaro,
>>
>> Where do I find the logs?
>>
>> 2016-01-18 20:08 GMT-03:00 Alvaro Cordero :
>>
>>> Look at the logs, you will see a detail on what failed in the CSV.
>>>
>>> Regards
>>>
>>> 2016-01-18 15:49 GMT-06:00 André Cavalcante :
>>>
 Hi there!

 I need some help in importing .SCV files to CMDB.

 I have create the template, but everytime I try to import data no
 single line is imported.

 Import summary for ITSMConfigItem
 Records:
 5
 Success:
 0
 Failed:
 5
 Last processed line number of import file:
 5


 Any hint?

 Thanks!
 --
 *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*


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 OTRS mailing list: otrs - Webpage: http://otrs.org/
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>>>
>>>
>>>
>>> --
>>>
>>> *Alvaro Cordero RetanaConsultor de Tecnologias*
>>> *Tel: 22585757 ext 123 <22585757%20ext%20123>*
>>> *Email:* alv...@gridshield.net
>>>
>>>
>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>>
>>
>>
>> --
>> *André Luiz C. e Cavalcante, PMP, PRINCE2*
>>
>>
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>> OTRS mailing list: otrs - Webpage: http://otrs.org/
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>>
>
>
>
> --
> *Diego Chacón Rojas*
> ** E-mail: di...@gridshield.net *
>
>
> -
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>



-- 
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