subject:"\[dev\] Antwort\: How to assign Process to Ticket"

[dev] Antwort: How to assign Process to Ticket

2013-12-17 Thread Kai Uwe Klein

You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID.I've done this allready through a PostmasterFilter and it worked well.RegardsKai

Kai-Uwe Klein
Senior Consultant

maxence business consulting gmbhphone
fax
cell
internet+49-(0)-2133-2599-0
+49-(0)-2133-2599-29
+49-(0)-174-9628-911
kai.kl...@maxence.deAm WeiÃen Stein 1
Stuerzelbergcenter
D - 41541 DormagenSitz der Gesellschaft: Dormagen
Handelsregister: HRB 8966, Neuss
GeschÃ¤ftsfÃ¼hrer: Dipl.-Inf. Frank Hein
www.maxence.de

Am 27. MÃ¤rz ist MÃ¤dchen-Zukunftstag. MÃ¤dchen, die sich fÃ¼r Informationstechnologie interessieren, kÃ¶nnen einen spannenden Tag in unserem BÃ¼ro erleben.

www.girls-day.de

-dev-boun...@otrs.org schrieb: -An: dev@otrs.orgVon: Dan Stover Gesendet von: dev-boun...@otrs.orgDatum: 17.12.2013 17:23Betreff: [dev] How to assign Process to TicketI have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason.
Any ideas would be appreciated. Dan OTRS 3.2.7Ubuntu 12.04
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Re: [dev] Antwort: How to assign Process to Ticket

2013-12-17 Thread Dan Stover

Thanks, Kai, for your response. Can this be done after the ticket is
created?



*From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 10:36 AM
*To:* Development community of OTRS
*Cc:* dev
*Subject:* [dev] Antwort: How to assign Process to Ticket



You can set the DynamicFields which are used by the PM-Module to set
Process ID and Activity ID.

I've done this allready through a PostmasterFilter and it worked well.



Regards



Kai





*Kai-Uwe Klein *
Senior Consultant

*maxence business consulting gmbh*

phone
fax
cell
internet

+49-(0)-2133-2599-0
+49-(0)-2133-2599-29
+49-(0)-174-9628-911
kai.kl...@maxence.de
--
--
--

Am Weißen Stein 1
Stuerzelbergcenter
D - 41541 Dormagen

Sitz der Gesellschaft: Dormagen
Handelsregister: HRB 8966, Neuss
Geschäftsführer: Dipl.-Inf. Frank Hein
www.maxence.de




Am 27. März ist Mädchen-Zukunftstag. Mädchen, die sich für
Informationstechnologie interessieren, können einen spannenden Tag in
unserem Büro erleben.

www.girls-day.de





-dev-boun...@otrs.org schrieb: -

An: dev@otrs.org
Von: Dan Stover
Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 17:23
Betreff: [dev] How to assign Process to Ticket

I have developed some perl code that, within a Process Management process,
automatically creates another ticket and links it to the first one.
However, I am not able to figure out how to assign a process to the
created/linked ticket. I would like to assign a certain process ID to that
ticket so it can be controlled through Process Management. I tried the
Process items in the API and they broke my program for some reason.

Any ideas would be appreciated.

Dan

OTRS 3.2.7
Ubuntu 12.04

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Re: [dev] Antwort: How to assign Process to Ticket

2013-12-17 Thread Kai Uwe Klein

As far as I have tried it: Whenever you want.-dev-boun...@otrs.org schrieb: -An: Development community of OTRS dev@otrs.orgVon: Dan Stover <dsto...@emacinc.com>Gesendet von: dev-boun...@otrs.orgDatum: 17.12.2013 18:07Betreff: Re: [dev] Antwort: How to assign Process to TicketThanks, Kai, for your response. Can this be done after the ticket is created?
From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Kai Uwe Klein
Sent: Tuesday, December 17, 2013 10:36 AMTo: Development community of OTRSCc: devSubject: [dev] Antwort: How to assign Process to Ticket
You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID.
I've done this allready through a PostmasterFilter and it worked well.
Regards
Kai

Kai-Uwe Klein 
Senior Consultantmaxence business consulting gmbh
phonefaxcellinternet
+49-(0)-2133-2599-0+49-(0)-2133-2599-29+49-(0)-174-9628-911
kai.kl...@maxence.de

Am Weißen Stein 1
StuerzelbergcenterD - 41541 DormagenSitz der Gesellschaft: Dormagen
Handelsregister: HRB 8966, NeussGeschäftsführer: Dipl.-Inf. Frank Heinwww.maxence.de


Am 27. März ist Mädchen-Zukunftstag. Mädchen, die sich für Informationstechnologie interessieren, können einen spannenden Tag in unserem Büro erleben.www.girls-day.de

-dev-boun...@otrs.org schrieb: -
An: dev@otrs.orgVon: Dan Stover Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 17:23Betreff: [dev] How to assign Process to TicketI have developed some perl code that, within a Process Management process, automatically creates another ticket and links it to the first one. However, I am not able to figure out how to assign a process to the created/linked ticket. I would like to assign a certain process ID to that ticket so it can be controlled through Process Management. I tried the Process items in the API and they broke my program for some reason. 
Any ideas would be appreciated. Dan OTRS 3.2.7Ubuntu 12.04___
OTRS mailing list: dev - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/devTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

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Re: [dev] Antwort: How to assign Process to Ticket

2013-12-17 Thread Dan Stover

Thanks very much. Have a great day…Dan.



*From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 11:24 AM
*To:* Development community of OTRS
*Cc:* Development community of OTRS
*Subject:* Re: [dev] Antwort: How to assign Process to Ticket



As far as I have tried it: Whenever you want.

-dev-boun...@otrs.org schrieb: -

An: Development community of OTRS dev@otrs.org
Von: Dan Stover
Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 18:07
Betreff: Re: [dev] Antwort: How to assign Process to Ticket

Thanks, Kai, for your response. Can this be done after the ticket is
created?



*From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 10:36 AM
*To:* Development community of OTRS
*Cc:* dev
*Subject:* [dev] Antwort: How to assign Process to Ticket



You can set the DynamicFields which are used by the PM-Module to set
Process ID and Activity ID.

I've done this allready through a PostmasterFilter and it worked well.



Regards



Kai





*Kai-Uwe Klein *
Senior Consultant

*maxence business consulting gmbh*

phone
fax
cell
internet

+49-(0)-2133-2599-0
+49-(0)-2133-2599-29
+49-(0)-174-9628-911
kai.kl...@maxence.de
--
--
--

Am Weißen Stein 1
Stuerzelbergcenter
D - 41541 Dormagen

Sitz der Gesellschaft: Dormagen
Handelsregister: HRB 8966, Neuss
Geschäftsführer: Dipl.-Inf. Frank Hein
www.maxence.de




Am 27. März ist Mädchen-Zukunftstag. Mädchen, die sich für
Informationstechnologie interessieren, können einen spannenden Tag in
unserem Büro erleben.

www.girls-day.de





-dev-boun...@otrs.org schrieb: -

An: dev@otrs.org
Von: Dan Stover
Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 17:23
Betreff: [dev] How to assign Process to Ticket

I have developed some perl code that, within a Process Management process,
automatically creates another ticket and links it to the first one.
However, I am not able to figure out how to assign a process to the
created/linked ticket. I would like to assign a certain process ID to that
ticket so it can be controlled through Process Management. I tried the
Process items in the API and they broke my program for some reason.

Any ideas would be appreciated.

Dan

OTRS 3.2.7
Ubuntu 12.04

___
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Archive: http://lists.otrs.org/pipermail/dev
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Re: [dev] Antwort: How to assign Process to Ticket

2013-12-17 Thread Dan Stover

Thanks again. That worked!



*From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 11:24 AM
*To:* Development community of OTRS
*Cc:* Development community of OTRS
*Subject:* Re: [dev] Antwort: How to assign Process to Ticket



As far as I have tried it: Whenever you want.

-dev-boun...@otrs.org schrieb: -

An: Development community of OTRS dev@otrs.org
Von: Dan Stover
Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 18:07
Betreff: Re: [dev] Antwort: How to assign Process to Ticket

Thanks, Kai, for your response. Can this be done after the ticket is
created?



*From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 10:36 AM
*To:* Development community of OTRS
*Cc:* dev
*Subject:* [dev] Antwort: How to assign Process to Ticket



You can set the DynamicFields which are used by the PM-Module to set
Process ID and Activity ID.

I've done this allready through a PostmasterFilter and it worked well.



Regards



Kai





*Kai-Uwe Klein *
Senior Consultant

*maxence business consulting gmbh*

phone
fax
cell
internet

+49-(0)-2133-2599-0
+49-(0)-2133-2599-29
+49-(0)-174-9628-911
kai.kl...@maxence.de
--
--
--

Am Weißen Stein 1
Stuerzelbergcenter
D - 41541 Dormagen

Sitz der Gesellschaft: Dormagen
Handelsregister: HRB 8966, Neuss
Geschäftsführer: Dipl.-Inf. Frank Hein
www.maxence.de




Am 27. März ist Mädchen-Zukunftstag. Mädchen, die sich für
Informationstechnologie interessieren, können einen spannenden Tag in
unserem Büro erleben.

www.girls-day.de





-dev-boun...@otrs.org schrieb: -

An: dev@otrs.org
Von: Dan Stover
Gesendet von: dev-boun...@otrs.org
Datum: 17.12.2013 17:23
Betreff: [dev] How to assign Process to Ticket

I have developed some perl code that, within a Process Management process,
automatically creates another ticket and links it to the first one.
However, I am not able to figure out how to assign a process to the
created/linked ticket. I would like to assign a certain process ID to that
ticket so it can be controlled through Process Management. I tried the
Process items in the API and they broke my program for some reason.

Any ideas would be appreciated.

Dan

OTRS 3.2.7
Ubuntu 12.04

___
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

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Archive: http://lists.otrs.org/pipermail/dev
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[dev] Antwort: How to assign Process to Ticket

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