Re: OT: Telecom (Monopoly) Problem
2009/5/11 Ross Drummond wrote: Typically your Telecom cable pair travels down your street and is terminated at the end of the street. If for example you live half way down the street your cable pair is tapped at the junction box on the street outside but not terminated. This means that if the fault is downstream of your tap, terminating the cable pair at your tap will isolate you from the fault. Telecom do not usually do this as it means extra work if they need to use the cable pair downstream in the future. What Ross refers to is no longer the current practice as it slows down ADSL when there are multiples on the line. If you have an underground RLG system (the grey phallic pillars) then you won't have the pair continuing past your house. If you have an old overhead system, with an undergound cable going up a pole every few houses, then cutting away the pair as it heads downstream involves digging up a joint, probably in lead casing with paper insulated conductors. Fat chance of that happening. You're not worth it to them. With any luck though, you will find a moisture effected jack somewhere in you house and replacing this will fix things. Yuri
Re: OT: Telecom (Monopoly) Problem
Thanks everybody. I'll take a look at the jack point. I suspect it's the problem, but until I've opened it, I can't be sure. If it is, I'll put a call through to Telecom, and ask if they really want untrained poeple fiddling around with their jack points - I do pay the line maintenance fee, and it's recently gone up. It's time for them to earn their money. BTW, I don't have DSL - I'm on dialup, and at times I've had download speeds at the dizzying speed of 4 bytes a second, which puts NZ among the few nations warranting the full-time use of the Interplanetary Internet Protocol. http://www.ipnsig.org/ Perhaps I should make an online petition for New Zealand to adopt the Interplanetary Internet Protocol, since it appears to be the only way I'll ever be able to download my email with a reasonable expectation that I'll actually get it downloaded before the Universe ends. Wesley Parish On Monday 11 May 2009 16:39, Phill Coxon wrote: On Mon, 2009-05-11 at 11:46 +0900, Andrew Errington wrote: Not exactly. The wiring maintenance fee is to cover the wiring *inside* your home. Telecom will provide service to the demarcation point at your address (may be the boundary, may be the box on the eaves, may be the entry point into your house). If the fault is 'downstream' of that point, i.e. in the house wiring, you have to pay to fix it (unless you have paid the maintenance fee). If it is 'upstream', i.e. in the street wiring, they should fix it. Last year about this time I was having significant voice / ADSL line noise issues in wet weather. I got the usual down play and brush off when I first called faults (have you checked all your phones and equipment blah blah) So I waited until the line noise showed up, put the phone on speaker, recorded it on mp3 called back the operator and played it LOUD :) They agreed there was a problem and immediately sent out a technician to check it out. In the end I had two technicians come out. The first time they found an old telecom socket in the house which was faulty. The second visit they changed something up the street pole which cured it 100%. So just keep the pressure on and if you can record some noise or screen shots of the ADSL modem being disconnected etc it can help. A lot of ADSL modems will show the signal to noise ratio and if you time it right and refresh during some static you can get a massive figure for the noise :) -- Clinersterton beademung, with all of love - RIP James Blish - Are couch potatoes good to eat? - Mau e ki, he aha te mea nui? You ask, what is the most important thing? Maku e ki, he tangata, he tangata, he tangata. I reply, it is people, it is people, it is people.
Re: OT: Telecom (Monopoly) Problem
yuri wrote, On 11/05/09 20:15: With any luck though, you will find a moisture effected jack somewhere in you house and replacing this will fix things. I got an extra ~half megabit/sec on the DSL by replacing three old scotchlock crimps with a single new one. Cheap and easy. -- Craig Falconer
Re: OT: Telecom (Monopoly) Problem
If its an Xtra DSL then call up 0800 253 878 and ask for a 55 30 test. That's the 3 day test counting the number of disconnects. If you get this sorted as soon as the weather looks bad then it will hopefully show something. If its a wholesale DSL line... you have to go through your ISP who really won't want to know. Wesley Parish wrote, On 09/05/09 01:02: Telecom has a problem with my landline. To wit: whenever it rains or the temperature drops precipately, it cuts out the connection from me to them. Last Wednesday, for example, when I arrived home from town and picked up the receiver, I got no dial tone. However, when I ring 125 directly, it connects immediately and dial-tone is there. And when I get around to contacting them - during the day, usually when it's dry - they cannot reproduce the problem. A friend in town suggests that it's either the line itself open like a sieve, or the local junction box is leaking. Does anyone have any ideas why Telecom cannot reproduce the problem - apart from careful maintenance of their own lines and non-maintenance of everybody else's? I'm getting sick of having the weather provide me with the switchboard-in-the-sky to /dev/null/. Wesley Parish -- Craig Falconer
Re: OT: Telecom (Monopoly) Problem
When I lived in Japan we had a problem with the phone line, which meant that voice was unintelligible and ASDL was severely borked. It started after a very severe rainstorm. I called the service number, but of course they could barely hear me. On top of that, my Japanese is quite awful. Nonetheless, I managed to explain that there was a problem with the phone line, although that much was obvious and they knew what line it was due to caller ID. The next day a man with a van showed up. He tested the wires at every junction point and then replaced the external junction box on the side of the building (where the wire from the street attaches to the house). It was not watertight and water had got in and affected the connection. While he was there he replaced the other box which connected the flat downstairs because they were the same vintage. So, not only did they help me despite not being quite able to hear me, or understand me, they figured out there was a problem, and sent someone to fix it. Needless to say I was very impressed. In New Zealand I think your only option is to call them every day and ask if they've fixed it yet. A On Mon, May 11, 2009 06:26, Craig Falconer wrote: If its an Xtra DSL then call up 0800 253 878 and ask for a 55 30 test. That's the 3 day test counting the number of disconnects. If you get this sorted as soon as the weather looks bad then it will hopefully show something. If its a wholesale DSL line... you have to go through your ISP who really won't want to know. Wesley Parish wrote, On 09/05/09 01:02: Telecom has a problem with my landline. To wit: whenever it rains or the temperature drops precipately, it cuts out the connection from me to them. Last Wednesday, for example, when I arrived home from town and picked up the receiver, I got no dial tone. However, when I ring 125 directly, it connects immediately and dial-tone is there. And when I get around to contacting them - during the day, usually when it's dry - they cannot reproduce the problem. A friend in town suggests that it's either the line itself open like a sieve, or the local junction box is leaking. Does anyone have any ideas why Telecom cannot reproduce the problem - apart from careful maintenance of their own lines and non-maintenance of everybody else's? I'm getting sick of having the weather provide me with the switchboard-in-the-sky to /dev/null/. Wesley Parish -- Craig Falconer
Re: OT: Telecom (Monopoly) Problem
4a07467c.1070...@totalteam.co.nz 1894.125.248.153.122.1241998818.squir...@webmail01.lancs.ac.uk Message-ID: c6869bc366d7c2a441d127a912387...@snap.net.nz X-Sender: r...@ashburton.co.nz X-Username: ro...@snap.net.nz Received: from 158.62.255.123.dynamic.snap.net.nz [123.255.62.158] with HTTP/1.1 (POST); Mon, 11 May 2009 13:04:05 +1200 User-Agent: RoundCube Webmail/0.1-rc2 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit On Mon, 11 May 2009 08:40:18 +0900 (KST), Andrew Errington a.erring...@lancaster.ac.uk wrote: Multiple posts regarding Wesley's phone line faults during wet weather. Typically your Telecom cable pair travels down your street and is terminated at the end of the street. If for example you live half way down the street your cable pair is tapped at the junction box on the street outside but not terminated. This means that if the fault is downstream of your tap, terminating the cable pair at your tap will isolate you from the fault. Telecom do not usually do this as it means extra work if they need to use the cable pair downstream in the future. They will do this if you keep complaining and a site visit by a technician establishes that this will cure the fault. So complain until it is fixed. Cheers Ross Drummond
Re: OT: Telecom (Monopoly) Problem
On Mon, May 11, 2009 at 1:04 PM, Ross Drummond r...@ashburton.co.nz wrote: On Mon, 11 May 2009 08:40:18 +0900 (KST), Andrew Errington a.erring...@lancaster.ac.uk wrote: Multiple posts regarding Wesley's phone line faults during wet weather. Typically your Telecom cable pair travels down your street and is terminated at the end of the street. If for example you live half way down the street your cable pair is tapped at the junction box on the street outside but not terminated. This means that if the fault is downstream of your tap, terminating the cable pair at your tap will isolate you from the fault. Telecom do not usually do this as it means extra work if they need to use the cable pair downstream in the future. They will do this if you keep complaining and a site visit by a technician establishes that this will cure the fault. So complain until it is fixed. I assume you pay for wiring maintenance. So start mumbling about breaches of the Fair Trading Act (taking money and not providing the service) and the Commerce Act (abuse of monopoly position). Mention the next call is to the Commerce Commission and you'll usually get better performance. Having said that it IS an intermittent fault and we all know how difficult they are. They just need to send the lazy sod technician out when its raining so they can isolate the fault. Thats how mine got fixed in the end - it happened to be a rainy day when they got someone actually out. Sod's law also requires that the faults are at a time when you can't be in the garden or at the beach, so you want to do exactly what you can't - cruise the net!
Re: OT: Telecom (Monopoly) Problem
On Mon, May 11, 2009 11:12, Nick Rout wrote: snip I assume you pay for wiring maintenance. So start mumbling about breaches of the Fair Trading Act (taking money and not providing the service) and the Commerce Act (abuse of monopoly position). Mention the next call is to the Commerce Commission and you'll usually get better performance. Not exactly. The wiring maintenance fee is to cover the wiring *inside* your home. Telecom will provide service to the demarcation point at your address (may be the boundary, may be the box on the eaves, may be the entry point into your house). If the fault is 'downstream' of that point, i.e. in the house wiring, you have to pay to fix it (unless you have paid the maintenance fee). If it is 'upstream', i.e. in the street wiring, they should fix it. That notwithstanding I suppose that you should receive service to the demarcation point so Nick's comments probably still apply. A
Re: OT: Telecom (Monopoly) Problem
Ain't you got a cell-phone? 2009/5/9 Nick Rout nick.r...@gmail.com: On Sat, May 9, 2009 at 1:01 PM, Seriously Ubuntu seriouslyubu...@gmail.com wrote: On Sat, May 9, 2009 at 12:59 AM, Wesley Parish wes.par...@paradise.net.nz wrote: Telecom has a problem with my landline. To wit: whenever it rains or the temperature drops precipately, it cuts out the connection from me to them. Last Wednesday, for example, when I arrived home from town and picked up the receiver, I got no dial tone. However, when I ring 125 directly, it connects immediately and dial-tone is there. And when I get around to contacting them - during the day, usually when it's dry - they cannot reproduce the problem. A friend in town suggests that it's either the line itself open like a sieve, or the local junction box is leaking. Does anyone have any ideas why Telecom cannot reproduce the problem - apart from careful maintenance of their own lines and non-maintenance of everybody else's? I'm getting sick of having the weather provide me with the switchboard-in-the-sky to /dev/null/. Wesley Parish -- Yep, had that problem a few times, usually about every 18 months. Will probably be the phone line wall socket box. You might find that it will be very damp inside and verdigris and some crystaline stuff has coated all the bare brass bits and contacts. The verdigris will have worked itself into the screw threads and joints thereby stopping contact. The dampness is caused by cool air coming up through the wall cavity and condensing on the wire coatings and the resultant water migrates along the wires and into the socket box.where electolisis does it's thing. Fixed my problem by reinstalling the socket box a few inches away from the wire hole. Now no moisture enters the box. had a similar problem to wes. problem was further down the street to do with a tree in the wires or something. bitch is you can't call them when its faulty... -- Sincerely etc. Christopher Sawtell
Re: OT: Telecom (Monopoly) Problem
On Sat, May 9, 2009 at 7:59 PM, Christopher Sawtell csawt...@gmail.com wrote: Ain't you got a cell-phone? Not that I was prepared to spend 40 mins on hold on.
OT: Telecom (Monopoly) Problem
Telecom has a problem with my landline. To wit: whenever it rains or the temperature drops precipately, it cuts out the connection from me to them. Last Wednesday, for example, when I arrived home from town and picked up the receiver, I got no dial tone. However, when I ring 125 directly, it connects immediately and dial-tone is there. And when I get around to contacting them - during the day, usually when it's dry - they cannot reproduce the problem. A friend in town suggests that it's either the line itself open like a sieve, or the local junction box is leaking. Does anyone have any ideas why Telecom cannot reproduce the problem - apart from careful maintenance of their own lines and non-maintenance of everybody else's? I'm getting sick of having the weather provide me with the switchboard-in-the-sky to /dev/null/. Wesley Parish -- Clinersterton beademung, with all of love - RIP James Blish - Are couch potatoes good to eat? - Mau e ki, he aha te mea nui? You ask, what is the most important thing? Maku e ki, he tangata, he tangata, he tangata. I reply, it is people, it is people, it is people.
Re: OT: Telecom (Monopoly) Problem
On Sat 09 May 2009 00:59:09 NZST +1200, Wesley Parish wrote: To wit: whenever it rains or the temperature drops precipately, it cuts out the connection from me to them. Last Wednesday, for example, when I arrived home from town and picked up the receiver, I got no dial tone. Does anyone have any ideas why Telecom cannot reproduce the problem Welcome to the nature of transient problems. If they never occur during business hours you have a problem getting them fixed. Try getting them to do a proper quality check, in the hope of some noise being present during dry weather too. Does the phone line actually work, and does only the adsl drop out in bad weather? Higher frequencies are worse affected. If it's adsl related getting them to do a proper check of the equipment at the exchange might help (yes this probably requires an exchange visit). As to how to get them to do that... I take it you can't get Telstra. Volker -- Volker Kuhlmann is list0570 with the domain in header http://volker.dnsalias.net/ Please do not CC list postings to me.
Re: OT: Telecom (Monopoly) Problem
On Sat, May 9, 2009 at 12:59 AM, Wesley Parish wes.par...@paradise.net.nzwrote: Telecom has a problem with my landline. To wit: whenever it rains or the temperature drops precipately, it cuts out the connection from me to them. Last Wednesday, for example, when I arrived home from town and picked up the receiver, I got no dial tone. However, when I ring 125 directly, it connects immediately and dial-tone is there. And when I get around to contacting them - during the day, usually when it's dry - they cannot reproduce the problem. A friend in town suggests that it's either the line itself open like a sieve, or the local junction box is leaking. Does anyone have any ideas why Telecom cannot reproduce the problem - apart from careful maintenance of their own lines and non-maintenance of everybody else's? I'm getting sick of having the weather provide me with the switchboard-in-the-sky to /dev/null/. Wesley Parish -- Yep, had that problem a few times, usually about every 18 months. Will probably be the phone line wall socket box. You might find that it will be very damp inside and verdigris and some crystaline stuff has coated all the bare brass bits and contacts. The verdigris will have worked itself into the screw threads and joints thereby stopping contact. The dampness is caused by cool air coming up through the wall cavity and condensing on the wire coatings and the resultant water migrates along the wires and into the socket box.where electolisis does it's thing. Fixed my problem by reinstalling the socket box a few inches away from the wire hole. Now no moisture enters the box.
Re: OT: Telecom (Monopoly) Problem
On Sat, May 9, 2009 at 1:01 PM, Seriously Ubuntu seriouslyubu...@gmail.com wrote: On Sat, May 9, 2009 at 12:59 AM, Wesley Parish wes.par...@paradise.net.nz wrote: Telecom has a problem with my landline. To wit: whenever it rains or the temperature drops precipately, it cuts out the connection from me to them. Last Wednesday, for example, when I arrived home from town and picked up the receiver, I got no dial tone. However, when I ring 125 directly, it connects immediately and dial-tone is there. And when I get around to contacting them - during the day, usually when it's dry - they cannot reproduce the problem. A friend in town suggests that it's either the line itself open like a sieve, or the local junction box is leaking. Does anyone have any ideas why Telecom cannot reproduce the problem - apart from careful maintenance of their own lines and non-maintenance of everybody else's? I'm getting sick of having the weather provide me with the switchboard-in-the-sky to /dev/null/. Wesley Parish -- Yep, had that problem a few times, usually about every 18 months. Will probably be the phone line wall socket box. You might find that it will be very damp inside and verdigris and some crystaline stuff has coated all the bare brass bits and contacts. The verdigris will have worked itself into the screw threads and joints thereby stopping contact. The dampness is caused by cool air coming up through the wall cavity and condensing on the wire coatings and the resultant water migrates along the wires and into the socket box.where electolisis does it's thing. Fixed my problem by reinstalling the socket box a few inches away from the wire hole. Now no moisture enters the box. had a similar problem to wes. problem was further down the street to do with a tree in the wires or something. bitch is you can't call them when its faulty...
