[sniffer] False Positive - how to react?

2007-09-26 Thread Stefan Paege
For the first (known) time I see Message Sniffer filter a valid mail.
The mail is from my Dell salesperson containing a quote.

This is from the IMail log:
20070926 091209 127.0.0.1   SMTPD (064801a658d9)
[143.166.85.206] EHLO ausc60pc101.us.dell.com
20070926 091210 127.0.0.1   SMTPD (064801a658d9)
[143.166.85.206] MAIL FROM:[EMAIL PROTECTED]
20070926 091210 127.0.0.1   SMTPD (064801a658d9)
[143.166.85.206] RCPT TO:[EMAIL PROTECTED]
20070926 091217 127.0.0.1   SMTPD (064801a658d9)
[143.166.85.206] d:\ICS2006\IMail\spool\D064801a658d9.SMD 314045
20070926 091217 127.0.0.1   SMTPD (064801a658d9) performing
antispam checks

This is the related Sniffer log entry:
hp2dpjsa20070926071222  d064801a658d9.smd   0   78  Match   
1336961 60
6933694583
hp2dpjsa20070926071222  d064801a658d9.smd   0   78  Final   
1336961 60  0
26005   83


What is the best way to handle stuff like this?

Thanks

-- 


Elektronik-Labor Carls GmbH  Co. KG

  Stefan Paege

Fon: +49 5973 9497-23
Fax: +49 5973 9497-19


Elektronik-Labor Carls GmbH & Co. KG
Kommanditgesellschaft:Sitz Neuenkirchen, Registergericht Steinfurt HRA 3310

Persönlich haftende Gesellschafterin: Elektronik-Labor Carls,
Beteiligungsgesellschaft mbH, Sitz Neuenkirchen, Registergericht Steinfurt HRB 4175

Geschäftsführer: Irmgard Carls, Joachim Schulte
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Re: [sniffer] False positive processing

2006-03-21 Thread Darin Cox
Nope.  None of them.

I haven't heard back from the replies to a couple of false positives on the
10th, and we haven't heard anything from our submissions on the 16th (6) and
17th (2).  I don't remember if we've heard anything from those on the 15th
(4).

Darin.


- Original Message - 
From: Pete McNeil [EMAIL PROTECTED]
To: Darin Cox sniffer@SortMonster.com
Sent: Tuesday, March 21, 2006 11:21 AM
Subject: Re: [sniffer] False positive processing


On Tuesday, March 21, 2006, 9:38:46 AM, Darin wrote:

DC
DC
DC Hi Pete,
DC
DC
DC
DC Are you getting behind on false positive  processing? We have
DC gotten a response in a few days, and are still  forwarding false
DC positives for an FP report that we asked for a while rule on  the 10th.

I'm not behind.

Did the message get tagged on it's way out of your system?

Thanks,

_M



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Re[2]: [sniffer] False positive processing

2006-03-21 Thread Pete McNeil
On Tuesday, March 21, 2006, 11:37:30 AM, Darin wrote:

DC Nope.  None of them.

DC I haven't heard back from the replies to a couple of false positives on the
DC 10th, and we haven't heard anything from our submissions on the 16th (6) and
DC 17th (2).  I don't remember if we've heard anything from those on the 15th
DC (4).

Right now I'm preparing to process FPs. I have a total of 24. 15 from
you. I don't show any others pending. When I'm done I'll go back and
look at the 10th, 16th, and 17th to see if I received and responded.

_M



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Re[4]: [sniffer] False positive processing

2006-03-21 Thread Pete McNeil
I have responded off list.

Let me know (off list) if you got my response just in case it goes
missing again.

Thanks,

_M

On Tuesday, March 21, 2006, 12:04:29 PM, Darin wrote:

DC Right.  15 from today.  Let me know what you find out.  The ones from the
DC 10th were replies to FP processing to investigate further and apply white
DC rules.  The others were normal FP reports.

DC Thanks,

DC Darin.


DC - Original Message - 
DC From: Pete McNeil [EMAIL PROTECTED]
DC To: Darin Cox sniffer@SortMonster.com
DC Sent: Tuesday, March 21, 2006 11:52 AM
DC Subject: Re[2]: [sniffer] False positive processing


DC On Tuesday, March 21, 2006, 11:37:30 AM, Darin wrote:

DC Nope.  None of them.

DC I haven't heard back from the replies to a couple of false positives on
DC the
DC 10th, and we haven't heard anything from our submissions on the 16th (6)
DC and
DC 17th (2).  I don't remember if we've heard anything from those on the
DC 15th
DC (4).

DC Right now I'm preparing to process FPs. I have a total of 24. 15 from
DC you. I don't show any others pending. When I'm done I'll go back and
DC look at the 10th, 16th, and 17th to see if I received and responded.

DC _M



DC This E-Mail came from the Message Sniffer mailing list. For information and
DC (un)subscription instructions go to
DC http://www.sortmonster.com/MessageSniffer/Help/Help.html



DC This E-Mail came from the Message Sniffer mailing list. For
DC information and (un)subscription instructions go to
DC http://www.sortmonster.com/MessageSniffer/Help/Help.html


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[sniffer] False positive processing

2006-02-24 Thread Darin Cox



Pete,

Thanks for the quicker turnaround in the last few 
days for false positive processing. We're seeing abouthalf day 
now.

Much appreciated!
Darin.




[sniffer] False Positive - no reaction?

2006-02-21 Thread Andy Schmidt
Hi,

I filed this false positive report a day ago and never heard back.

Just trying to see if my emails are blocked again.

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206 


-Original Message-
From: Andy Schmidt [mailto:[EMAIL PROTECTED] 
Sent: Monday, February 20, 2006 10:41 AM
To: '[EMAIL PROTECTED]'
Subject: License ID nwb655oh

This message was a GIF image from one individual to another. 

Log Entries:

nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
Match   836625  61  2245238871
nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
Final   836625  61  0   32767   71

Original Message:

 Received: from mailout08.sul.t-online.com [194.25.134.20] by 
 hm-software.com with ESMTP
  (SMTPD32-8.15) id A9CC319600AA; Sun, 19 Feb 2006 12:24:28 -0500
 Received: from fwd34.aul.t-online.de
 by mailout08.sul.t-online.com with smtp id 1FAsIN-00064u-06; Sun, 19 
 Feb 2006 18:24:27 +0100
 Received: from athome
 ([EMAIL PROTECTED]
 ])
 by fwd34.sul.t-online.de
 with smtp id 1FAsIB-0X4oka0; Sun, 19 Feb 2006 18:24:15 +0100
 Message-ID: [EMAIL PROTECTED]
 From: Bjoern Schmidt [EMAIL PROTECTED]
 To: Jochen Schug [EMAIL PROTECTED], Harald Mergard 
 [EMAIL PROTECTED]
 Subject: Hier das Bild zu meinem Service-request
 Date: Sun, 19 Feb 2006 18:24:15 +0100
 MIME-Version: 1.0
 Content-Type: multipart/mixed;
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 Ciao
 Bjoern Schmidt
 [EMAIL PROTECTED]
 www.barchetta.cc  =20
 Barchetta - The Classic and Sports Car Channel  Updated News as 
 It = Happens.
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Re: [sniffer] False Positive - no reaction?

2006-02-21 Thread Darin Cox
On average it takes 2 or three days to hear back on false positives.

Darin.


- Original Message - 
From: Andy Schmidt [EMAIL PROTECTED]
To: sniffer@SortMonster.com
Sent: Tuesday, February 21, 2006 9:40 AM
Subject: [sniffer] False Positive - no reaction?


Hi,

I filed this false positive report a day ago and never heard back.

Just trying to see if my emails are blocked again.

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206


-Original Message-
From: Andy Schmidt [mailto:[EMAIL PROTECTED]
Sent: Monday, February 20, 2006 10:41 AM
To: '[EMAIL PROTECTED]'
Subject: License ID nwb655oh

This message was a GIF image from one individual to another.

Log Entries:

nwb655oh 20060219172434 DA9CC319600AA9394.SMD 31 360
Match 836625 61 2245 2388 71
nwb655oh 20060219172434 DA9CC319600AA9394.SMD 31 360
Final 836625 61 0 32767 71

Original Message:

 Received: from mailout08.sul.t-online.com [194.25.134.20] by
 hm-software.com with ESMTP
  (SMTPD32-8.15) id A9CC319600AA; Sun, 19 Feb 2006 12:24:28 -0500
 Received: from fwd34.aul.t-online.de
 by mailout08.sul.t-online.com with smtp id 1FAsIN-00064u-06; Sun, 19
 Feb 2006 18:24:27 +0100
 Received: from athome
 ([EMAIL PROTECTED]
 ])
 by fwd34.sul.t-online.de
 with smtp id 1FAsIB-0X4oka0; Sun, 19 Feb 2006 18:24:15 +0100
 Message-ID: [EMAIL PROTECTED]
 From: Bjoern Schmidt [EMAIL PROTECTED]
 To: Jochen Schug [EMAIL PROTECTED], Harald Mergard
 [EMAIL PROTECTED]
 Subject: Hier das Bild zu meinem Service-request
 Date: Sun, 19 Feb 2006 18:24:15 +0100
 MIME-Version: 1.0
 Content-Type: multipart/mixed;
 boundary==_NextPart_000_0005_01C63581.B0813970
 X-Priority: 3
 X-MSMail-Priority: Normal
 X-Mailer: Microsoft Outlook Express 6.00.2900.2180
 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
 X-ID: GWI0CrZ-Ye-ErQseZpWkpcMBFfC4ce2pefaSy9EIpXJHQ-BFOxDqQt
 X-TOI-MSGID: bdd1884c-5835-410b-822a-2343e2bb5047

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 Content-Type: multipart/alternative;
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 --=_NextPart_001_0006_01C63581.B0813970
 Content-Type: text/plain;
 charset=iso-8859-1
 Content-Transfer-Encoding: quoted-printable


 Ciao
 Bjoern Schmidt
 [EMAIL PROTECTED]
 www.barchetta.cc  =20
 Barchetta - The Classic and Sports Car Channel  Updated News as
 It = Happens.
 --=_NextPart_001_0006_01C63581.B0813970
 Content-Type: text/html;
 charset=iso-8859-1
 Content-Transfer-Encoding: quoted-printable

 !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN
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 name=3DGENERATOR STYLE/STYLE /HEAD BODY bgColor=3D#ff
 DIVnbsp;/DIV DIVFONT face=3DArial size=3D2CiaoBRBjoern
 SchmidtBRA=20
 href=3Dmailto:[EMAIL PROTECTED][EMAIL PROTECTED]/ABRA=20
 href=3Dhttp://www.barchetta.cc;www.barchetta.cc/Anbsp;nbsp; =
 BRBarchetta -=20 The Classic and Sports Car Channel  Updated
 News as It=20 Happens./FONT/DIV/BODY/HTML

 --=_NextPart_001_0006_01C63581.B0813970--

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Re: [sniffer] False Positive - no reaction?

2006-02-21 Thread Pete McNeil
I'm a little behind. I'm going to do false positives in the next 10
minutes. I only have 20 to do it should go fast. Sorry for the delay.

Thanks,

_M

On Tuesday, February 21, 2006, 9:40:07 AM, Andy wrote:

AS Hi,

AS I filed this false positive report a day ago and never heard back.

AS Just trying to see if my emails are blocked again.

AS Phone:  +1 201 934-3414 x20 (Business)
AS Fax:+1 201 934-9206 


AS -Original Message-
AS From: Andy Schmidt [mailto:[EMAIL PROTECTED] 
AS Sent: Monday, February 20, 2006 10:41 AM
AS To: '[EMAIL PROTECTED]'
AS Subject: License ID nwb655oh

AS This message was a GIF image from one individual to another. 

AS Log Entries:

AS nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
AS Match   836625  61  2245238871
AS nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
AS Final   836625  61  0   32767   71

AS Original Message:

 Received: from mailout08.sul.t-online.com [194.25.134.20] by 
 hm-software.com with ESMTP
  (SMTPD32-8.15) id A9CC319600AA; Sun, 19 Feb 2006 12:24:28 -0500
 Received: from fwd34.aul.t-online.de
 by mailout08.sul.t-online.com with smtp id 1FAsIN-00064u-06; Sun, 19 
 Feb 2006 18:24:27 +0100
 Received: from athome
 ([EMAIL PROTECTED]
 ])
 by fwd34.sul.t-online.de
 with smtp id 1FAsIB-0X4oka0; Sun, 19 Feb 2006 18:24:15 +0100
 Message-ID: [EMAIL PROTECTED]
 From: Bjoern Schmidt [EMAIL PROTECTED]
 To: Jochen Schug [EMAIL PROTECTED], Harald Mergard 
 [EMAIL PROTECTED]
 Subject: Hier das Bild zu meinem Service-request
 Date: Sun, 19 Feb 2006 18:24:15 +0100
 MIME-Version: 1.0
 Content-Type: multipart/mixed;
 boundary==_NextPart_000_0005_01C63581.B0813970
 X-Priority: 3
 X-MSMail-Priority: Normal
 X-Mailer: Microsoft Outlook Express 6.00.2900.2180
 X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
 X-ID: GWI0CrZ-Ye-ErQseZpWkpcMBFfC4ce2pefaSy9EIpXJHQ-BFOxDqQt
 X-TOI-MSGID: bdd1884c-5835-410b-822a-2343e2bb5047

 This is a multi-part message in MIME format.

 --=_NextPart_000_0005_01C63581.B0813970
 Content-Type: multipart/alternative;
 boundary==_NextPart_001_0006_01C63581.B0813970


 --=_NextPart_001_0006_01C63581.B0813970
 Content-Type: text/plain;
 charset=iso-8859-1
 Content-Transfer-Encoding: quoted-printable


 Ciao
 Bjoern Schmidt
 [EMAIL PROTECTED]
 www.barchetta.cc  =20
 Barchetta - The Classic and Sports Car Channel  Updated News as 
 It = Happens.
 --=_NextPart_001_0006_01C63581.B0813970
 Content-Type: text/html;
 charset=iso-8859-1
 Content-Transfer-Encoding: quoted-printable

 !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN 
 HTMLHEAD META http-equiv=3DContent-Type content=3Dtext/html; = 
 charset=3Diso-8859-1 META content=3DMSHTML 6.00.2900.2802
 name=3DGENERATOR STYLE/STYLE /HEAD BODY bgColor=3D#ff 
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AS This E-Mail came from 

RE: [sniffer] False Positive - no reaction?

2006-02-21 Thread Andy Schmidt
Sorry - didn't mean to be pushy. I just thought that false positives are
worse than missed spam, so I had assumed that they would always be at the
top of the queue.

I can wait (PS - would have calmed my nerves, if there had been some
automatic ticket number response that reassured me that my email was
received. The web site makes it sound as if there's a million reasons why a
false positive might not be accepted - so an automatic confirmation might be
a good self-service tool.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206 


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Tuesday, February 21, 2006 09:55 AM
To: Andy Schmidt
Subject: Re: [sniffer] False Positive - no reaction?

I'm a little behind. I'm going to do false positives in the next 10 minutes.
I only have 20 to do it should go fast. Sorry for the delay.

Thanks,

_M

On Tuesday, February 21, 2006, 9:40:07 AM, Andy wrote:

AS Hi,

AS I filed this false positive report a day ago and never heard back.

AS Just trying to see if my emails are blocked again.

AS Phone:  +1 201 934-3414 x20 (Business)
AS Fax:+1 201 934-9206 


AS -Original Message-
AS From: Andy Schmidt [mailto:[EMAIL PROTECTED]
AS Sent: Monday, February 20, 2006 10:41 AM
AS To: '[EMAIL PROTECTED]'
AS Subject: License ID nwb655oh

AS This message was a GIF image from one individual to another. 

AS Log Entries:

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AS Match   836625  61  2245238871
AS nwb655oh20060219172434  DA9CC319600AA9394.SMD   31  360
AS Final   836625  61  0   32767   71

AS Original Message:

 Received: from mailout08.sul.t-online.com [194.25.134.20] by 
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 6
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 by fwd34.sul.t-online.de
 with smtp id 1FAsIB-0X4oka0; Sun, 19 Feb 2006 18:24:15 +0100
 Message-ID: [EMAIL PROTECTED]
 From: Bjoern Schmidt [EMAIL PROTECTED]
 To: Jochen Schug [EMAIL PROTECTED], Harald Mergard 
 [EMAIL PROTECTED]
 Subject: Hier das Bild zu meinem Service-request
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 Ciao
 Bjoern Schmidt
 [EMAIL PROTECTED]
 www.barchetta.cc  =20
 Barchetta - The Classic and Sports Car Channel  Updated News as 
 It = Happens.
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Re[2]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Pete McNeil
On Tuesday, February 21, 2006, 10:16:11 AM, Andy wrote:

AS Sorry - didn't mean to be pushy. I just thought that false positives are
AS worse than missed spam, so I had assumed that they would always be at the
AS top of the queue.

It is a very tough balancing act. Don't feel bad at all - you're not
being pushy. The current goal is to respond in less than 24 hours and
if possible to review twice per day. Yesterday a number of urgent
tasks toppled that schedule. The first review happened (at around
0600) but there were no FPs at that time. I'm working to increase the
review cycle... there are just a lot of things going on right now.

Just so everyone knows, we do hear - loud and clear - that responding
to FPs is important, and we have been much better about it over the
recent past. I expect that service aspect to improve moving forward
along with other things.

AS I can wait (PS - would have calmed my nerves, if there had been some
AS automatic ticket number response that reassured me that my email was
AS received. The web site makes it sound as if there's a million reasons why a
AS false positive might not be accepted - so an automatic confirmation might be
AS a good self-service tool.

That's a good point. I'll look at that possibility when I rewrite the
false processing bot. We're getting a lot of spam lately at our false@
address and I would want to make sure that there was no outscatter.

I can tell the bot to only respond to validated senders, but then
there is the issue of email reliability in the response... what if you
don't get the response I mean. ... There are still folks that
occasionally (some frequently) send false reports from unauthorized
addresses --- those would not get a response... I'm overthinking this
now %^b

When I get to the false processing bot I will add a response
mechanism.

Thanks!

_M




This E-Mail came from the Message Sniffer mailing list. For information and 
(un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html


RE: Re[2]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Andy Schmidt
Hi Pete,

I agree that the email notification is tricky - because you might respond to
spam - and, you may NOT respond to someone who did not use an authorized
address.

On the other hand, if I KNEW there was an auto-response and I did NOT get a
response, it would be an indication to me, the user, that I must have done
something wrong. So - in a sense - no response is also a message I can
act on.

The only other suggestion I have is to create a 24 hour 'queue' display on
the web site. All you need to show is a column of the sender domain names of
the email (not the entire sender email address).  If I submit a false
positive I can confirm that it made it into your queue by checking the web
page.  This way, you don't need to send automated emails.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206 


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Tuesday, February 21, 2006 11:04 AM
To: Andy Schmidt
Subject: Re[2]: [sniffer] False Positive - no reaction?

On Tuesday, February 21, 2006, 10:16:11 AM, Andy wrote:

AS Sorry - didn't mean to be pushy. I just thought that false 
AS positives are worse than missed spam, so I had assumed that they 
AS would always be at the top of the queue.

It is a very tough balancing act. Don't feel bad at all - you're not being
pushy. The current goal is to respond in less than 24 hours and if possible
to review twice per day. Yesterday a number of urgent tasks toppled that
schedule. The first review happened (at around
0600) but there were no FPs at that time. I'm working to increase the review
cycle... there are just a lot of things going on right now.

Just so everyone knows, we do hear - loud and clear - that responding to FPs
is important, and we have been much better about it over the recent past. I
expect that service aspect to improve moving forward along with other
things.

AS I can wait (PS - would have calmed my nerves, if there had been some 
AS automatic ticket number response that reassured me that my email 
AS was received. The web site makes it sound as if there's a million 
AS reasons why a false positive might not be accepted - so an automatic 
AS confirmation might be a good self-service tool.

That's a good point. I'll look at that possibility when I rewrite the false
processing bot. We're getting a lot of spam lately at our false@ address and
I would want to make sure that there was no outscatter.

I can tell the bot to only respond to validated senders, but then there is
the issue of email reliability in the response... what if you don't get the
response I mean. ... There are still folks that occasionally (some
frequently) send false reports from unauthorized addresses --- those would
not get a response... I'm overthinking this now %^b

When I get to the false processing bot I will add a response mechanism.

Thanks!

_M




This E-Mail came from the Message Sniffer mailing list. For information and
(un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



This E-Mail came from the Message Sniffer mailing list. For information and 
(un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html


Re: Re[2]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Scott Fisher
I like this idea more than the email notification. I really don't need more 
emails.


- Original Message - 
From: Andy Schmidt [EMAIL PROTECTED]

To: sniffer@SortMonster.com
Sent: Tuesday, February 21, 2006 10:16 AM
Subject: RE: Re[2]: [sniffer] False Positive - no reaction?



Hi Pete,

I agree that the email notification is tricky - because you might respond 
to

spam - and, you may NOT respond to someone who did not use an authorized
address.

On the other hand, if I KNEW there was an auto-response and I did NOT get 
a

response, it would be an indication to me, the user, that I must have done
something wrong. So - in a sense - no response is also a message I can
act on.

The only other suggestion I have is to create a 24 hour 'queue' display on
the web site. All you need to show is a column of the sender domain names 
of

the email (not the entire sender email address).  If I submit a false
positive I can confirm that it made it into your queue by checking the web
page.  This way, you don't need to send automated emails.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Tuesday, February 21, 2006 11:04 AM
To: Andy Schmidt
Subject: Re[2]: [sniffer] False Positive - no reaction?

On Tuesday, February 21, 2006, 10:16:11 AM, Andy wrote:

AS Sorry - didn't mean to be pushy. I just thought that false
AS positives are worse than missed spam, so I had assumed that they
AS would always be at the top of the queue.

It is a very tough balancing act. Don't feel bad at all - you're not being
pushy. The current goal is to respond in less than 24 hours and if 
possible

to review twice per day. Yesterday a number of urgent tasks toppled that
schedule. The first review happened (at around
0600) but there were no FPs at that time. I'm working to increase the 
review

cycle... there are just a lot of things going on right now.

Just so everyone knows, we do hear - loud and clear - that responding to 
FPs
is important, and we have been much better about it over the recent past. 
I

expect that service aspect to improve moving forward along with other
things.

AS I can wait (PS - would have calmed my nerves, if there had been some
AS automatic ticket number response that reassured me that my email
AS was received. The web site makes it sound as if there's a million
AS reasons why a false positive might not be accepted - so an automatic
AS confirmation might be a good self-service tool.

That's a good point. I'll look at that possibility when I rewrite the 
false
processing bot. We're getting a lot of spam lately at our false@ address 
and

I would want to make sure that there was no outscatter.

I can tell the bot to only respond to validated senders, but then there is
the issue of email reliability in the response... what if you don't get 
the

response I mean. ... There are still folks that occasionally (some
frequently) send false reports from unauthorized addresses --- those would
not get a response... I'm overthinking this now %^b

When I get to the false processing bot I will add a response mechanism.

Thanks!

_M




This E-Mail came from the Message Sniffer mailing list. For information 
and

(un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



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and (un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html






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Re: Re[2]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Darin Cox
That queue concept would be wonderful!  Hopefully it would have some simple
info extracted to show recipient, sender, subject, header info, and info on
the rule(s) it failed.  One of my ongoing challenges is matching responses
to reports and following up to see what additional actions are required.

Darin.


- Original Message - 
From: Andy Schmidt [EMAIL PROTECTED]
To: sniffer@SortMonster.com
Sent: Tuesday, February 21, 2006 11:16 AM
Subject: RE: Re[2]: [sniffer] False Positive - no reaction?


Hi Pete,

I agree that the email notification is tricky - because you might respond to
spam - and, you may NOT respond to someone who did not use an authorized
address.

On the other hand, if I KNEW there was an auto-response and I did NOT get a
response, it would be an indication to me, the user, that I must have done
something wrong. So - in a sense - no response is also a message I can
act on.

The only other suggestion I have is to create a 24 hour 'queue' display on
the web site. All you need to show is a column of the sender domain names of
the email (not the entire sender email address).  If I submit a false
positive I can confirm that it made it into your queue by checking the web
page.  This way, you don't need to send automated emails.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:+1 201 934-9206


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Pete McNeil
Sent: Tuesday, February 21, 2006 11:04 AM
To: Andy Schmidt
Subject: Re[2]: [sniffer] False Positive - no reaction?

On Tuesday, February 21, 2006, 10:16:11 AM, Andy wrote:

AS Sorry - didn't mean to be pushy. I just thought that false
AS positives are worse than missed spam, so I had assumed that they
AS would always be at the top of the queue.

It is a very tough balancing act. Don't feel bad at all - you're not being
pushy. The current goal is to respond in less than 24 hours and if possible
to review twice per day. Yesterday a number of urgent tasks toppled that
schedule. The first review happened (at around
0600) but there were no FPs at that time. I'm working to increase the review
cycle... there are just a lot of things going on right now.

Just so everyone knows, we do hear - loud and clear - that responding to FPs
is important, and we have been much better about it over the recent past. I
expect that service aspect to improve moving forward along with other
things.

AS I can wait (PS - would have calmed my nerves, if there had been some
AS automatic ticket number response that reassured me that my email
AS was received. The web site makes it sound as if there's a million
AS reasons why a false positive might not be accepted - so an automatic
AS confirmation might be a good self-service tool.

That's a good point. I'll look at that possibility when I rewrite the false
processing bot. We're getting a lot of spam lately at our false@ address and
I would want to make sure that there was no outscatter.

I can tell the bot to only respond to validated senders, but then there is
the issue of email reliability in the response... what if you don't get the
response I mean. ... There are still folks that occasionally (some
frequently) send false reports from unauthorized addresses --- those would
not get a response... I'm overthinking this now %^b

When I get to the false processing bot I will add a response mechanism.

Thanks!

_M




This E-Mail came from the Message Sniffer mailing list. For information and
(un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



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(un)subscription instructions go to
http://www.sortmonster.com/MessageSniffer/Help/Help.html



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(un)subscription instructions go to 
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Re[4]: [sniffer] False Positive - no reaction?

2006-02-21 Thread Pete McNeil
On Tuesday, February 21, 2006, 11:16:43 AM, Andy wrote:

snip/

AS The only other suggestion I have is to create a 24 hour 'queue' display on
AS the web site. All you need to show is a column of the sender domain names of
AS the email (not the entire sender email address).  If I submit a false
AS positive I can confirm that it made it into your queue by checking the web
AS page.  This way, you don't need to send automated emails.

Agreed. Thanks for the suggestion. I'll add that to the plan for
upgrading the false processing engine.

_M



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(un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html


[sniffer] False Positive - RESEND

2006-02-15 Thread Steve Guluk

Hello,
Could you please tell me what would cause an email to fail rule # 831417
This was a good email flagged this morning and deleted.

Regards,


Steve Guluk
SGDesign
(949) 661-9333
ICQ: 7230769







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Re: [sniffer] False Positive

2006-02-15 Thread Pete McNeil
Answered off-list

_M

On Tuesday, February 14, 2006, 2:07:48 PM, Steve wrote:

SG Hello,
SG Could you please tell me what would cause an email to fail rule # 831417
SG This was a good email flagged this morning and deleted.

SG Regards,


SG Steve Guluk
SG SGDesign
SG (949) 661-9333
SG ICQ: 7230769







SG This E-Mail came from the Message Sniffer mailing list. For
SG information and (un)subscription instructions go to
SG http://www.sortmonster.com/MessageSniffer/Help/Help.html


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[sniffer] False Positive

2006-02-14 Thread Steve Guluk

Hello,
Could you please tell me what would cause an email to fail rule # 831417
This was a good email flagged this morning and deleted.

Regards,


Steve Guluk
SGDesign
(949) 661-9333
ICQ: 7230769







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(un)subscription instructions go to 
http://www.sortmonster.com/MessageSniffer/Help/Help.html


RE: Re[2]: [sniffer] False positive

2005-09-14 Thread John Tolmachoff (Lists)
Pete, other than database update e-mails, I see know e-mails from
@microneil.com or [EMAIL PROTECTED] in the last 2 days received by my
server.

John T
eServices For You


 -Original Message-
 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On
 Behalf Of Pete McNeil
 Sent: Tuesday, September 13, 2005 4:45 AM
 To: John Tolmachoff (Lists)
 Subject: Re[2]: [sniffer] False positive
 
 I have your response in my sent folder.
 
 I will send it again..
 
 _M
 
 On Monday, September 12, 2005, 8:37:52 PM, John wrote:
 
 JTL I also have sent some false positives in the last 2 weeks with no
response,
 JTL the lastest being at 09/10/05 at 9:49 AM PDT.
 
 JTL John T
 JTL eServices For You
 
 
  -Original Message-
  From: [EMAIL PROTECTED]
  [mailto:[EMAIL PROTECTED]
 JTL On
  Behalf Of Pete McNeil
  Sent: Friday, September 09, 2005 5:08 AM
  To: Ali Resting
  Subject: Re: [sniffer] False positive
 
  On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:
 
  AR Hi Peter,
 
  AR I have submited 3 email to [EMAIL PROTECTED] with all the
required
  AR fields as per you instaructions on the website, I have not received
 JTL any
  AR feedback whether this request has been effected.
 
  I cleared the false positives queue last night. I don't see any
  messages in there from you today. You should have received a response
  for each submission. I will review my responses and get back to you
  off list.
 
  Thanks,
 
  _M
 
 
 
  This E-Mail came from the Message Sniffer mailing list. For information
 JTL and
  (un)subscription instructions go to
  http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 JTL This E-Mail came from the Message Sniffer mailing list. For
 JTL information and (un)subscription instructions go to
 JTL http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 This E-Mail came from the Message Sniffer mailing list. For information
and
 (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html


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Re[4]: [sniffer] False positive

2005-09-14 Thread Pete McNeil
Perhaps your system is blocking these messages? Please check. I've
left the FP response out of this message -- I suspect that something
in the response is causing the message to be blocked.

Let me know if you get this one - you should get it twice - once
directly and once through the list.

(Sorry for the extra traffic list folks ;-) )

Thanks,

_M

On Wednesday, September 14, 2005, 2:05:35 AM, John wrote:

JTL Pete, other than database update e-mails, I see know e-mails from
JTL @microneil.com or [EMAIL PROTECTED] in the last 2 days received by my
JTL server.

JTL John T
JTL eServices For You


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED]
JTL On
 Behalf Of Pete McNeil
 Sent: Tuesday, September 13, 2005 4:45 AM
 To: John Tolmachoff (Lists)
 Subject: Re[2]: [sniffer] False positive
 
 I have your response in my sent folder.
 
 I will send it again..
 
 _M
 
 On Monday, September 12, 2005, 8:37:52 PM, John wrote:
 
 JTL I also have sent some false positives in the last 2 weeks with no
JTL response,
 JTL the lastest being at 09/10/05 at 9:49 AM PDT.
 
 JTL John T
 JTL eServices For You
 
 
  -Original Message-
  From: [EMAIL PROTECTED]
  [mailto:[EMAIL PROTECTED]
 JTL On
  Behalf Of Pete McNeil
  Sent: Friday, September 09, 2005 5:08 AM
  To: Ali Resting
  Subject: Re: [sniffer] False positive
 
  On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:
 
  AR Hi Peter,
 
  AR I have submited 3 email to [EMAIL PROTECTED] with all the
JTL required
  AR fields as per you instaructions on the website, I have not received
 JTL any
  AR feedback whether this request has been effected.
 
  I cleared the false positives queue last night. I don't see any
  messages in there from you today. You should have received a response
  for each submission. I will review my responses and get back to you
  off list.
 
  Thanks,
 
  _M
 
 
 
  This E-Mail came from the Message Sniffer mailing list. For information
 JTL and
  (un)subscription instructions go to
  http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 JTL This E-Mail came from the Message Sniffer mailing list. For
 JTL information and (un)subscription instructions go to
 JTL http://www.sortmonster.com/MessageSniffer/Help/Help.html
 
 
 This E-Mail came from the Message Sniffer mailing list. For information
JTL and
 (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html


JTL This E-Mail came from the Message Sniffer mailing list. For
JTL information and (un)subscription instructions go to
JTL http://www.sortmonster.com/MessageSniffer/Help/Help.html


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Re[2]: [sniffer] False positive

2005-09-13 Thread Pete McNeil
I have your response in my sent folder.

I will send it again...

_M

On Monday, September 12, 2005, 8:37:52 PM, John wrote:

JTL I also have sent some false positives in the last 2 weeks with no response,
JTL the lastest being at 09/10/05 at 9:49 AM PDT.

JTL John T
JTL eServices For You


 -Original Message-
 From: [EMAIL PROTECTED]
 [mailto:[EMAIL PROTECTED]
JTL On
 Behalf Of Pete McNeil
 Sent: Friday, September 09, 2005 5:08 AM
 To: Ali Resting
 Subject: Re: [sniffer] False positive
 
 On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:
 
 AR Hi Peter,
 
 AR I have submited 3 email to [EMAIL PROTECTED] with all the required
 AR fields as per you instaructions on the website, I have not received
JTL any
 AR feedback whether this request has been effected.
 
 I cleared the false positives queue last night. I don't see any
 messages in there from you today. You should have received a response
 for each submission. I will review my responses and get back to you
 off list.
 
 Thanks,
 
 _M
 
 
 
 This E-Mail came from the Message Sniffer mailing list. For information
JTL and
 (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html


JTL This E-Mail came from the Message Sniffer mailing list. For
JTL information and (un)subscription instructions go to
JTL http://www.sortmonster.com/MessageSniffer/Help/Help.html


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RE: [sniffer] False positive

2005-09-12 Thread John Tolmachoff (Lists)
I also have sent some false positives in the last 2 weeks with no response,
the lastest being at 09/10/05 at 9:49 AM PDT.

John T
eServices For You


 -Original Message-
 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On
 Behalf Of Pete McNeil
 Sent: Friday, September 09, 2005 5:08 AM
 To: Ali Resting
 Subject: Re: [sniffer] False positive
 
 On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:
 
 AR Hi Peter,
 
 AR I have submited 3 email to [EMAIL PROTECTED] with all the required
 AR fields as per you instaructions on the website, I have not received
any
 AR feedback whether this request has been effected.
 
 I cleared the false positives queue last night. I don't see any
 messages in there from you today. You should have received a response
 for each submission. I will review my responses and get back to you
 off list.
 
 Thanks,
 
 _M
 
 
 
 This E-Mail came from the Message Sniffer mailing list. For information
and
 (un)subscription instructions go to
 http://www.sortmonster.com/MessageSniffer/Help/Help.html


This E-Mail came from the Message Sniffer mailing list. For information and 
(un)subscription instructions go to 
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[sniffer] False positive

2005-09-09 Thread Ali Resting
Hi Peter,

I have submited 3 email to [EMAIL PROTECTED] with all the required
fields as per you instaructions on the website, I have not received any
feedback whether this request has been effected.

Regards

Ali

---
This message was scanned for viruses by the Real Image Anti-virus filters


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Re: [sniffer] False positive

2005-09-09 Thread Pete McNeil
Here is another copy of my initial reply.

_M

On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:

AR Hi Peter,

AR I have submited 3 email to [EMAIL PROTECTED] with all the required
AR fields as per you instaructions on the website, I have not received any
AR feedback whether this request has been effected.

AR Regards

AR Ali

AR ---
AR This message was scanned for viruses by the Real Image Anti-virus filters


AR This E-Mail came from the Message Sniffer mailing list. For
AR information and (un)subscription instructions go to
AR http://www.sortmonster.com/MessageSniffer/Help/Help.html---BeginMessage---
Hello Ali,

Monday, September 5, 2005, 4:36:28 AM, you wrote:

AR Original From - Ali Resting [EMAIL PROTECTED]
AR resulted in no license ID.
AR TmpFile - tmpMailScan13727.tmp
AR Your submission matched the following rules...

[FPR:U]

Please submit false positives from a registered email address or
authorized alias.


AR Clean
AR Rule 0-000 not found.

ID  NameSource  Age Strength
353069  get free movie tickets  .edirect.co.za  118 1.84206058734099

[FPR:B]

The rule is below threshold, and/or badly or broadly coded so it will
be removed from the core rulebase.

-- 
Best regards,
 Sniffermailto:[EMAIL PROTECTED]---BeginMessage---
+OK 3827 octets
Received: from realnet.co.sz [196.28.7.119] by SortMonster.com with ESMTP
  (SMTPD32-6.05) id A3355D0601CA; Mon, 05 Sep 2005 04:35:01 -0400
Received: from real7 [196.31.58.4] by realnet.co.sz
  (SMTPD32-7.07) id A241281E0198; Mon, 05 Sep 2005 10:30:57 +0200
From: Ali Resting [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Cc: [EMAIL PROTECTED]
Subject: License ID q12spfrk
Date: Mon, 5 Sep 2005 10:45:34 +0200
Message-ID: [EMAIL PROTECTED]
MIME-Version: 1.0
Content-Type: text/plain;
charset=iso-8859-1
Content-Transfer-Encoding: 7bit
X-Priority: 3 (Normal)
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook IMO, Build 9.0.2416 (9.0.2911.0)
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1409
Importance: Normal
X-Declude-Sender: [EMAIL PROTECTED] [196.31.58.4]
X-Note: This E-mail was scanned by Declude JunkMail (www.declude.com) for spam.
X-Spam-Tests-Failed: Whitelisted [0]
X-Declude-Spoolname: D03351ca.SMD
X-RCPT-TO: [EMAIL PROTECTED]
X-UIDL: 422568617
Status: U

Please whitelist the following domains: standardbank.co.za and sbic.co.za.
These are legit messages. Find attached the sniffer logs and the contents of
the message.

Sniffer Log:


q12spfrk20050904092020  20050904072019_30057.msg0   60
Match   353069  60  6186619951
q12spfrk20050904092020  20050904072019_30057.msg0   60
Final   353069  60  0   32562   51


Message:

Received: from sbic.co.za (unknown [196.8.126.20])
by spam-gw.realnet.co.sz (Postfix) with SMTP id 72CC31CA499
for [EMAIL PROTECTED]; Sun,  4 Sep 2005 07:20:19 -0200 (GMT+2)
Message-ID: [EMAIL PROTECTED]
MIME-Version: 1.0
To: Robert [EMAIL PROTECTED]
From: Standard Bank [EMAIL PROTECTED]
Reply-To: Standard Bank [EMAIL PROTECTED]
Subject: Your Standard Bank Provisional Statement - 2005-09-04(Card
No..250)
Sensitivity: non-sensitive
Date: Sun, 4 Sep 2005 07:32:49 +0200
X-Mailer: Striata Communications' SimpleMail v. 1.37.2.1
X-Tag: F37C4CD243C513818B7BBA1849950E77
Content-Type: multipart/mixed;
 boundary==_NextPart_Mixed_SimpleMail_by_Striata_Communications
X-Format: MixedAlternative

This is a multi-part message in MIME format.

--=_NextPart_Mixed_SimpleMail_by_Striata_Communications
Content-Type: multipart/alternative;
 boundary==_NextPart_alternative_SimpleMail_by_Striata_Communications
Content-Transfer-Encoding: 7bit

--=_NextPart_alternative_SimpleMail_by_Striata_Communications
Content-Type: text/plain;
 charset=iso-8859-1
Content-Transfer-Encoding: quoted-printable

---o0o

  Standard Bank
   Standard Bank Internet Banking

---o0o


Robert, attached is your provisional statement.
We have encrypted it to make it secure.

To unlock the statement you need your card number, password and=20
to have installed the decoder. If you do not have the decoder installed
please download it from
https://www.standardbank.co.za/secure/decoder/secur=edecoder.html
or call us on 0860 123 000 for any assistance.

If you've forgotten your password, logon to Internet banking, click on
Account Management then Email Statements and your password and card=20
number will be displayed.

Call 0860 123 000 with any queries=20
(+27 11 299 4701 if your calling from outside South Africa ) or email us at
[EMAIL PROTECTED]

Enjoy your day

THEN the contents follow

---
This message was scanned for viruses by the Real Image Anti-virus filters


 .

---End Message---
---End Message---


Re: [sniffer] False positive

2005-09-09 Thread Pete McNeil
On Friday, September 9, 2005, 2:17:31 AM, Ali wrote:

Apologies to the list... I intended to send those responses directly.

_M



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Re: [sniffer] False positive on whole domain

2005-08-06 Thread Pete McNeil
I'm pretty sure the rule that caused your trouble has been removed.

_M

On Thursday, August 4, 2005, 7:24:09 PM, Robert wrote:


  
  
RM After two attempts to email support and two attempts to
RM register a real false positive to [EMAIL PROTECTED], I would be
RM really grateful for some help. I suspect our email attempts may
RM have failed to reach sortmonster.
  
RM  
  
RM All email to and from one of our domains since about the 21st
RM July is being detected as spam by Sniffer. The domain in question
RM is:
  
RM g r o u n d h o g. u k. c o m 
  
RM  
  
RM We run SmarterMail with Declude so as to be able to run
RM Sniffer which has proven – with the exception above – to be highly
RM effective at reducing the massive amount of junk mail delivered to
RM our clients on their respective domains. We have set Sniffer so
RM that it alone can trigger Hold emails.
  
RM  
  
RM I have twice sent appropriate emails to [EMAIL PROTECTED],
RM but received no acknowledgement or response, so I don’t know if
RM they were received or not.
  
RM  
  
RM Can anyone give advice as to how to proceed?
  
RM  
  
RM Robert
  
  



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[sniffer] False positive on whole domain

2005-08-04 Thread Robert Mathias








After two attempts to email support and
two attempts to register a real false positive to [EMAIL PROTECTED], I would be
really grateful for some help. I suspect our email attempts may have failed to
reach sortmonster.



All email to and from one of our domains
since about the 21st July is being detected as spam by Sniffer. The
domain in question is:

g r o u n d h o g. u k. c o m 



We run SmarterMail with Declude so as to
be able to run Sniffer which has proven  with the exception above
 to be highly effective at reducing the massive amount of junk mail
delivered to our clients on their respective domains. We have set Sniffer so
that it alone can trigger Hold emails.



I have twice sent appropriate emails to
[EMAIL PROTECTED], but received no acknowledgement or response, so I
dont know if they were received or not.



Can anyone give advice as to how to
proceed?



Robert








Re: [sniffer] False positive on whole domain

2005-08-04 Thread Pete McNeil
We do respond to all false reports that are made to us if we can
properly identify the sender - and often even if that is not the case.
I will research this further and contact you off list.

Thanks,

_M

On Thursday, August 4, 2005, 7:24:09 PM, Robert wrote:


  
  
RM After two attempts to email support and two attempts to
RM register a real false positive to [EMAIL PROTECTED], I would be
RM really grateful for some help. I suspect our email attempts may
RM have failed to reach sortmonster.
  
RM  
  
RM All email to and from one of our domains since about the 21st
RM July is being detected as spam by Sniffer. The domain in question
RM is:
  
RM g r o u n d h o g. u k. c o m 
  
RM  
  
RM We run SmarterMail with Declude so as to be able to run
RM Sniffer which has proven – with the exception above – to be highly
RM effective at reducing the massive amount of junk mail delivered to
RM our clients on their respective domains. We have set Sniffer so
RM that it alone can trigger Hold emails.
  
RM  
  
RM I have twice sent appropriate emails to [EMAIL PROTECTED],
RM but received no acknowledgement or response, so I don’t know if
RM they were received or not.
  
RM  
  
RM Can anyone give advice as to how to proceed?
  
RM  
  
RM Robert
  
  



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http://www.sortmonster.com/MessageSniffer/Help/Help.html


[sniffer] False Positive?

2005-07-14 Thread Richard Farris

[EMAIL PROTECTED]
Is there any reason this would be in the sniffer file...I tried to do some 
troubleshooting and finally just whitelisted their address...and they got 
itbut I don't think Declude was holding it...I have SNIFFER on Delete...


Richard Farris
Ethixs Online
1.270.247. Office
1.800.548.3877 Tech Support
Crossroads to a Cleaner Internet

- Original Message - 
From: Pete McNeil [EMAIL PROTECTED]

To: sniffer@sortmonster.com
Sent: Monday, July 11, 2005 8:54 AM
Subject: [sniffer] Update on outages etc...



Hello Sniffer Folks,

 All of the critical equipment is now restored.

 We also have some additional equipment we will be bringing online
 over the coming weeks that will help us improve our update rates.

 We are currently short staffed due to the effects of Hurricane
 Dennis, but we expect that to change within the next 48 hours.

 The outward results from the outage and the short staffing will be
 that updates are slightly behind and that support may take a bit
 longer than usual.

 Sorry for any inconvenience. I will keep you posted :-)

Thanks,
_M

Pete McNeil (Madscientist)
President, MicroNeil Research Corporation
Chief SortMonster (www.sortmonster.com)


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Re: [sniffer] False Positive?

2005-07-14 Thread Pete McNeil
pure-speculation

There is a lot of symantec spam out there (that looks like it's not
from them of course)... It's possible that something used in one of
those made it into their auto confirm, or that a robot picked
something up in a cross reference on a trap.

/pure-speculation

The only way to tell for sure is to get the SNF log entries that match
the FP and then I can look up the rule(s).

Hope this helps,

_M

On Thursday, July 14, 2005, 11:18:01 AM, Richard wrote:

RF [EMAIL PROTECTED]
RF Is there any reason this would be in the sniffer file...I tried to do some
RF troubleshooting and finally just whitelisted their address...and they got
RF itbut I don't think Declude was holding it...I have SNIFFER on Delete...

RF Richard Farris
RF Ethixs Online
RF 1.270.247. Office
RF 1.800.548.3877 Tech Support
RF Crossroads to a Cleaner Internet

RF - Original Message - 
RF From: Pete McNeil [EMAIL PROTECTED]
RF To: sniffer@sortmonster.com
RF Sent: Monday, July 11, 2005 8:54 AM
RF Subject: [sniffer] Update on outages etc...


 Hello Sniffer Folks,

  All of the critical equipment is now restored.

  We also have some additional equipment we will be bringing online
  over the coming weeks that will help us improve our update rates.

  We are currently short staffed due to the effects of Hurricane
  Dennis, but we expect that to change within the next 48 hours.

  The outward results from the outage and the short staffing will be
  that updates are slightly behind and that support may take a bit
  longer than usual.

  Sorry for any inconvenience. I will keep you posted :-)

 Thanks,
 _M

 Pete McNeil (Madscientist)
 President, MicroNeil Research Corporation
 Chief SortMonster (www.sortmonster.com)


 This E-Mail came from the Message Sniffer mailing list. For information
 and (un)subscription instructions go to 
 http://www.sortmonster.com/MessageSniffer/Help/Help.html

 


RF This E-Mail came from the Message Sniffer mailing list. For
RF information and (un)subscription instructions go to
RF http://www.sortmonster.com/MessageSniffer/Help/Help.html


This E-Mail came from the Message Sniffer mailing list. For information and 
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