Hi Geraint,
My apologies for the very very late reply. But, I wasn't able to make the
incoming calls park in one extension and pick the call from there. The
agents are quite comfortable with the setup we discussed, as calls they make
will be made ring in their EyeBeam and then gets connected to
I reverse the inbound calls so they appear as outbound calls for agents,
all of our calls are managed by the dialer i've written and integrate
directly to our CRM, essentially asterisk is only providing the SIP/IAX
functionality to me everything else is done via php...
so...
inbound call comes in
Hi Geriant,
My apologies for the delay in reply. We won't be using php but Perl and
there is an AGI module for perl Asterisk::AGI. I may be using Manager API
for sending Hangup signal. Im planning to write a bash script which perl
invokes when hangup button is pressed in the web interface. Bash
Hi All,
Is there a way that I can include call dialing functionality in a
webinterface. I have EyeBeam configured with a SIP user say
8440. Will I be able to design an inteface which agent can choose a number
and the Dial without punching in the number in
Eyebeam.
I tried using the .call file. ie
On Tue, Mar 10, 2009 at 6:40 AM, Kurian Thayil kurianmtha...@gmail.comwrote:
Hi All,
Is there a way that I can include call dialing functionality in a
webinterface. I have EyeBeam configured with a SIP user say
8440. Will I be able to design an inteface which agent can choose a number
and
Hi Steve,
That worked beautifully. Thank you so much. But one question though. Imagine
if I keep a Hangup Button in the interface and it should terminate the call.
Will that be possible? This scenario happens when the user gets connected to
an invalid phone number where the user have to manually
If you're using a php i'd take a look at phpagi - there are others around
for various different languages too. our agents use twinkle with
auto-answer, the only reason they need to look at twinkle is if they need to
perform a transfer (that too will soon be done from the web browser), you
can do
