Re: [asterisk-users] looking for a way to do appointment reminders

2013-05-02 Thread Lenz Emilitri
We did something like that - see http://blog.wombatdialer.com/post/24187267017/drstrangelove You can use the free version of the dialer if you have low traffic or just want to run a test. l. 2013/4/26 Ron Wheeler rwhee...@artifact-software.com Good comment. Another feature suggestion You

Re: [asterisk-users] looking for a way to do appointment reminders

2013-05-02 Thread Brandon Coale
Thanks very much to everyone for their ideas for my original posting. You've all given me much to consider and think about. Thanks again, Brandon On 5/2/2013 8:54 AM, Lenz Emilitri wrote: We did something like that - see http://blog.wombatdialer.com/post/24187267017/drstrangelove You can use

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-27 Thread David stahl
Would love too hear more about this, as we are looking for a solution too. Good comment. Another feature suggestion You might to ask the person to press 1 to confirm or 2 to leave a message if the appointment is not going to be kept or 0 to reach the receptionist to reschedule the

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread Yves A.
Hi Brandon, as you are asking for professional help for a commercial project, I would recommend you to place a bounty. You can contact me directly if you want my professional help... I have developed exactly what you´re looking for and this solution is running in a high-call-volume

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread jg
Hi Brandon! I have a wakeup call system based on call files that are generated by an external C program. The call files can be triggered by dialing a phone number (e.g. for waking up the hotel guest in room 333 at 6:15 am: *77*3330615) or from outside via a web interface, or whatever. It

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread Hans Witvliet
for a way to do appointment reminders Date: Fri, 26 Apr 2013 09:33:42 +0200 Hi Brandon! I have a wakeup call system based on call files that are generated by an external C program. The call files can be triggered by dialing a phone number (e.g. for waking up the hotel guest in room 333 at 6:15 am: *77

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread jg
Hans, they are currently calling patients. I think these calls apply only to a certain fraction of the patients, who are difficult to contact by other methods. jg -- _ -- Bandwidth and Colocation Provided by

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread Chris Bagnall
On 26/4/13 10:38 am, jg wrote: they are currently calling patients. I think these calls apply only to a certain fraction of the patients, who are difficult to contact by other methods. I suspect there will be different requirements depending on how 'helpful' to patients you wish to be. At the

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread Chris Bagnall
On 26/4/13 10:14 am, Hans Witvliet wrote: Only reasonable option is to send them an SMS. Given the likelihood that a sizeable percentage of people attending a medical establishment are going to be at the upper end of the age scale, it's possible they may not have mobile phones, and even if

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread jg
Chris! Brandon should probably be more specific about what he wants to achieve. It might even be preferable to have a semi-automated system that originates the calls based on a list of callees, available callers, and some timing heuristics. This way the callees would always talk to a human

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread Chris Bagnall
On 26/4/13 12:24 pm, jg wrote: This way the callees would always talk to a human being If possible, this would definitely be a Good Thing. Many people (myself included) will disconnect a call as soon as they realise it's a recorded message. It also means the human caller can confirm they

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread jg
... Essentially, I suggested a predictive dialer (http://en.wikipedia.org/wiki/Predictive_dialer). In this case this could be a reasonable thing to do. jg -- _ -- Bandwidth and Colocation Provided by

Re: [asterisk-users] looking for a way to do appointment reminders

2013-04-26 Thread Ron Wheeler
Good comment. Another feature suggestion You might to ask the person to press 1 to confirm or 2 to leave a message if the appointment is not going to be kept or 0 to reach the receptionist to reschedule the appointment. Ron On 26/04/2013 7:06 AM, Chris Bagnall wrote: On 26/4/13 10:38 am, jg

[asterisk-users] looking for a way to do appointment reminders

2013-04-25 Thread Brandon Coale
Hello, My health care organization is looking for a way to do appointment reminders. We currently have staff members who spend part of each day manually calling patients to remind them of their upcoming appointments, and we would like to automate this process. Our electronic health record