We installed a new firewall this morning, and BES mail push stopped. Looks
like BES is communicating with Exchange, but not with the outside world. I'm
told port 3101 is open, but can't confirm at this point. Is there a log I can
look at which might provide some clues?
--
Art Alexion
Hello all,
I am trying to help out a person at our work who no longer has an active
BlackBerry with our Company. We do want to wipe her old BlackBerry
(personally owned, not Company owned), however she has some personal
text messages on the device that she needs to '...keep on the phone and
Take her device and wipe out the messages and contacts databases with desktop
manager . and then pray she didn't take any backups.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Thursday, September 02, 2010 1:12 PM
To:
Backup device (which includes the text msgs) use BBSAK to do a full wipe, then
restore just the text msgs.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark
Sent: Thursday, September 02, 2010 10:12 AM
To: bes-admins@dataoutages.com
Don't forget to wipe the service books for desktop as well, that'll
remove it's BES connection
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Jeff Peters
Sent: Thursday, September 02, 2010 1:15 PM
To: A list for BES Admin's to discuss
Or better yet, backup the text messages, wipe the device, restore the text
messages. That way there is no left over IT policy as well.
On 10-09-02 1:15 PM, hdawg hd...@port3101.org wrote:
Take her device and wipe out the messages and contacts databases with desktop
manager and then pray she
That's correct. You can use jl_cmder and choose the factory default option,
that will get rid of it. I believe OS 4.3 is the minimum required for that to
work. Some of the settings will stay, still password protected for example, but
they can then be changed.
Correct or you can use BBSAK and do a factory restore, this removes the IT
policy as well and puts the phone back to factory settings.
From: bes-admins-boun...@dataoutages.com
[mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Peterson David
Sent: Thursday, September 02, 2010 10:26 AM
To:
Yeah. Its port 3101 . bbsrptest failed.
Output:
NetworkAccessNode is srp.us.blackberry.net.
Attempting to connect to srp.us.blackberry.net (204.187.87.33), port 3101
connect() failed: Connection refused (10061)
Gotta open up the port to that address in the firewall.
Thanks.
--
Art Alexion
