You can set the DynamicFields which are used by the PM-Module to set Process ID and Activity ID.I've done this allready through a PostmasterFilter and it worked well.RegardsKai
Kai-Uwe Klein
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Thanks, Kai, for your response. Can this be done after the ticket is
created?
*From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 10:36 AM
*To:* Development community of OTRS
*Cc:* dev
*Subject:* [dev] Antwort: How to assign
As far as I have tried it: Whenever you want.-dev-boun...@otrs.org schrieb: -An: Development community of OTRS dev@otrs.orgVon: Dan Stover Gesendet von: dev-boun...@otrs.orgDatum: 17.12.2013 18:07Betreff: Re: [dev] Antwort: How to assign Process to TicketThanks, Kai,
Thanks very much. Have a great day…Dan.
*From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 11:24 AM
*To:* Development community of OTRS
*Cc:* Development community of OTRS
*Subject:* Re: [dev] Antwort: How to assign Process
Thanks again. That worked!
*From:* dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] *On Behalf Of *Kai
Uwe Klein
*Sent:* Tuesday, December 17, 2013 11:24 AM
*To:* Development community of OTRS
*Cc:* Development community of OTRS
*Subject:* Re: [dev] Antwort: How to assign Process to Ticket