Re: [ilugd] [LONG] Re: Large Debian installations in India

2011-04-03 Thread Raj Mathur (राज माथुर)
On Sunday 03 Apr 2011, Andrew Lynn wrote: [snip] Please - at least - write up this aspect of the project as a white paper that we can circulate to govt. funded intstitutions. If you need help with the non-technical documentation and research, I can see if some students from our university can

Re: [ilugd] [LONG] Re: Large Debian installations in India

2011-04-02 Thread Mahesh T. Pai
Raju Mathur said on Fri, Apr 01, 2011 at 10:22:09PM +0530,: Once again, sorry to dash cold water on expectations (though with the I fully agree and concur with the need to protect the client's privacy / terms of contract. I hope you will be able to give some answers to the following specific

Re: [ilugd] [LONG] Re: Large Debian installations in India

2011-04-02 Thread Raj Mathur (राज माथुर)
On Sunday 03 Apr 2011, Mahesh T. Pai wrote: Raju Mathur said on Sun, Apr 03, 2011 at 08:35:08AM +0530,: installed is from the standard Debian repositories -- Testing on the servers, and Stable on the clients. As far as I know, there's nothing I find this choice rather strange. It is

Re: [ilugd] [LONG] Re: Large Debian installations in India

2011-04-01 Thread Vikas Rawal
L1 and hopefully L2 support will be handled within the organisation. T and I have been working on documenting standard procedures, and in the past 2 months or so most of them have been handed over to the client's support team, along with some scripts that make life easier for them Do

Re: [ilugd] [LONG] Re: Large Debian installations in India

2011-04-01 Thread Yashpal Nagar
On Fri, Apr 1, 2011 at 4:19 PM, Manish mailtomanish.sha...@gmail.comwrote: This is great. Congratulations! Are you also planning to document the experience and approach as a case study suitable for PHBs? Looking forward to see it in the likes of DQ, PCQ, LFYs, Profit etc. It is amusing to

Re: [ilugd] [LONG] Re: Large Debian installations in India

2011-04-01 Thread Raj Mathur (राज माथुर)
On Friday 01 Apr 2011, Vikas Rawal wrote: L1 and hopefully L2 support will be handled within the organisation. T and I have been working on documenting standard procedures, and in the past 2 months or so most of them have been handed over to the client's support team, along with some

Re: [ilugd] [LONG] Re: Large Debian installations in India

2011-04-01 Thread Raj Mathur (राज माथुर)
On Friday 01 Apr 2011, Yashpal Nagar wrote: On Fri, Apr 1, 2011 at 4:19 PM, Manish mailtomanish.sha...@gmail.comwrote: This is great. Congratulations! Are you also planning to document the experience and approach as a case study suitable for PHBs? Looking forward to see it in the likes

[ilugd] [LONG] Re: Large Debian installations in India

2011-03-31 Thread Raj Mathur (राज माथुर)
Background: The client is a large call-out business headquartered in NOIDA with call centres in 5 other cities in India, including New Delhi. At the time we started, they had no IT or automation on the call floor at all. Before you see the words call centre and freak out, let me assure you

Re: [ilugd] [LONG] Re: Large Debian installations in India

2011-03-31 Thread Kartik Singhal
2011/4/1 Raj Mathur (राज माथुर) r...@linux-delhi.org Tirveni did tons of preseed magic on the desktop front, and we now have a process where you can put a bare machine on the LAN, select Boot from network (PXE boot) and have a working, customised Debian desktop ready for use in 10 minutes.