Diane,
I'm going to have you do a complete uninstall and then reinstall. After you
uninstall Legacy, with Windows Explorer find and look in the C:\Legacy
folder or what ever folder you had Legacy installed in. Within this folder
you will find several files remaining that you will need to delete.
Carefully delete all of the files in the Legacy folder but DO NOT delete any
of the folders like the Data folder, Picture Folder or Web Folder as these
folders hold your data and you don't want to accidentally delete your family
file or pictures. All the other files should be deleted. You'll need to
reset your preferences after you reinstall.
Download the Standard Edition from our website. If you have the Deluxe
Edition, you'll need to go to Help Unlock Legacy Deluxe to unlock the
Deluxe features after you reinstall.
When you reinstall, make sure that all other programs are shut down and your
anti-virus software is disabled.
Thanks for using Legacy.
Sherry
Customer Support
Millennia Corporation
[EMAIL PROTECTED]
http://www.LegacyFamilyTree.com
We are changing the world of genealogy!
When replying to this message, please include all previous correspondence.
Thanks.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Diane
nault
Sent: Friday, December 16, 2005 3:46 AM
To: LegacyUserGroup@mail.millenniacorp.com
Subject: [LegacyUG] Legacy has encountered an error!!
I am hoping that someone will have a fix for this error I just encountered
upon opening Legacy. It then wants me to close it. i tried a restart and
nothing different.
Thank you
appname; legact.exe
appVer: 6.0.0.73
ModName: msvbvm60.dll
Modver: 6.0.97.83
offset: 00063fea
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