Re: unfair business practices: Hamrick Software USA

[Dr Eberhard Lisse]

Steve,

Before throwing around adjectives, it would have been a simple matter of
looking at the web site:

https://www.hamrick.com/reg.html

Look for

Can I try VueScan before I buy?

Yes! You can, and should try VueScan before you purchase.
Make sure it works with your scanner before purchasing.

Don Knuth is happy, Marc Paré is happy, I am happy and IDGAF about your
happiness state.

el

On 2017-01-26 04:18, Steve Litt wrote:
[...]
> Dr Eberhard Lisse  wrote:
> 
>> Besides the fact that I fail to see what this has to do with LyX, I
>> have been using that particular package for many years (predominantly
>> on the Mac but also on Windows (and even on Linux)) and am not only
>> as happy with it as Prof Knuth, but also found them to be extremely
>> responsive to constructive criticism.
>
> Nothing in the preceding paragraph in any way refutes the OP's
> claim.  It's simply an anecdote proving that the OP's experience isn't
> universal.
>
>> They offer a free version for download which is identical but prints
>> watermarks, so one wonders if one should not have tested this before,
>> never mind a charge back.
>
> Was a "sold as is, no refunds" policy *prominently* displayed on all
> text and advertising material? If not, their response is sleazy.
>
> I keep going back to the snotty attitude, of the vendor, described
> by the OP. Unless somebody proves that the OP is lying or seriously
> altering the truth, I'm not going to buy from Vuescan, and I thank the
> OP for warning me.
[...]

Re: unfair business practices: Hamrick Software USA

[Michael Berger]

On 01/26/2017 03:18 AM, Steve Litt wrote:

On Tue, 24 Jan 2017 16:41:33 +0200


On 2017-01-24 14:27, Michael Berger wrote:

Dear all,

if you should plan to purchase software from Hamrick Software USA
(www.hamrick.com), please, be warned not to be trapped by this
Company's fraudulent statements and business practices.

My story.

When looking for software to be used with HP Scanjet G4050 (not
fully supported by XSANE) I came across the 'VueScan' software from
Hamrick.

The documentation and technical specification guaranteed exactly was
I was looking for: a software using TMAs (Transparent Media
Adapters) for scanning of color slides, color negatives etc. under
Linux with my scanner. See screenshot attached.

Fully convinced by what was stated I purchased the license to use
'VueScan Professional'' and made a credit card payment for US$
89.95.

However, I could use VueScan for ordinary flat bed scanning only,
*nothing* else.

Upon my complaint Ed Hamrick wrote: 'Unfortunately, VueScan only
works with the transparency adapter on this scanner on Windows and
Mac OS X (but not Linux)'.

No sorry, no regrets, no money return, no compensation !

When I asked him if that was all he could say, I got the following
answer: '...please, make a bunch of postings mentioning VueScan. All
publicity is good publicity' :-) Regards, Ed Hamrick

I all my life I have never seen such insensitivity and coolness
before.  What a highly educated and shifty business attitude!

Cheers,
Michael

   

Dr Eberhard Lisse  wrote:


Besides the fact that I fail to see what this has to do with LyX, I
have been using that particular package for many years (predominantly
on the Mac but also on Windows (and even on Linux)) and am not only as
happy with it as Prof Knuth, but also found them to be extremely
responsive to constructive criticism.

Nothing in the preceding paragraph in any way refutes the OP's claim.
It's simply an anecdote proving that the OP's experience isn't
universal.


They offer a free version for download which is identical but prints
watermarks, so one wonders if one should not have tested this before,
never mind a charge back.

Was a "sold as is, no refunds" policy *prominently* displayed on all
text and advertising material? If not, their response is sleazy.

I keep going back to the snotty attitude, of the vendor, described by
the OP. Unless somebody proves that the OP is lying or seriously
altering the truth, I'm not going to buy from Vuescan, and I thank the
OP for warning me.
  
SteveT


Steve Litt
January 2017 featured book: Troubleshooting: Just the Facts
http://www.troubleshooters.com/tjust


Hi Steve,
thanks very much for your comment. You understood my intent and as well 
interpreted my  e-mail absolute correctly.
And NO!, there is/was no "sold as is, no refunds policy" or anything 
similar.


And yet, there seem to be people showing more sympathy (and perhaps even admiration) with 
Ed Hamrick and his business behavior than with my rather "antiquated stupidity".

Best,
Michael

Re: unfair business practices: Hamrick Software USA

[Steve Litt]

On Tue, 24 Jan 2017 16:41:33 +0200

> 
> On 2017-01-24 14:27, Michael Berger wrote:
> > Dear all,
> > 
> > if you should plan to purchase software from Hamrick Software USA
> > (www.hamrick.com), please, be warned not to be trapped by this
> > Company's fraudulent statements and business practices.
> > 
> > My story.
> > 
> > When looking for software to be used with HP Scanjet G4050 (not
> > fully supported by XSANE) I came across the 'VueScan' software from
> > Hamrick.
> >
> > The documentation and technical specification guaranteed exactly was
> > I was looking for: a software using TMAs (Transparent Media
> > Adapters) for scanning of color slides, color negatives etc. under
> > Linux with my scanner. See screenshot attached.
> >
> > Fully convinced by what was stated I purchased the license to use
> > 'VueScan Professional'' and made a credit card payment for US$
> > 89.95.
> >
> > However, I could use VueScan for ordinary flat bed scanning only,
> > *nothing* else.
> >
> > Upon my complaint Ed Hamrick wrote: 'Unfortunately, VueScan only
> > works with the transparency adapter on this scanner on Windows and
> > Mac OS X (but not Linux)'.
> >
> > No sorry, no regrets, no money return, no compensation !
> >
> > When I asked him if that was all he could say, I got the following
> > answer: '...please, make a bunch of postings mentioning VueScan. All
> > publicity is good publicity' :-) Regards, Ed Hamrick
> >
> > I all my life I have never seen such insensitivity and coolness
> > before.  What a highly educated and shifty business attitude!
> > 
> > Cheers,
> > Michael
> > 
> >   

Dr Eberhard Lisse  wrote:

> Besides the fact that I fail to see what this has to do with LyX, I
> have been using that particular package for many years (predominantly
> on the Mac but also on Windows (and even on Linux)) and am not only as
> happy with it as Prof Knuth, but also found them to be extremely
> responsive to constructive criticism.

Nothing in the preceding paragraph in any way refutes the OP's claim.
It's simply an anecdote proving that the OP's experience isn't
universal.

> They offer a free version for download which is identical but prints
> watermarks, so one wonders if one should not have tested this before,
> never mind a charge back.

Was a "sold as is, no refunds" policy *prominently* displayed on all
text and advertising material? If not, their response is sleazy.

I keep going back to the snotty attitude, of the vendor, described by
the OP. Unless somebody proves that the OP is lying or seriously
altering the truth, I'm not going to buy from Vuescan, and I thank the
OP for warning me.
 
SteveT

Steve Litt 
January 2017 featured book: Troubleshooting: Just the Facts
http://www.troubleshooters.com/tjust

Re: unfair business practices: Hamrick Software USA

[Dr Eberhard Lisse]

Besides the fact that I fail to see what this has to do with LyX, I
have been using that particular package for many years (predominantly
on the Mac but also on Windows (and even on Linux)) and am not only as
happy with it as Prof Knuth, but also found them to be extremely
responsive to constructive criticism.

They offer a free version for download which is identical but prints
watermarks, so one wonders if one should not have tested this before,
never mind a charge back.

greetings, el

On 2017-01-24 14:27, Michael Berger wrote:
> Dear all,
> 
> if you should plan to purchase software from Hamrick Software USA
> (www.hamrick.com), please, be warned not to be trapped by this Company's
> fraudulent statements and business practices.
> 
> My story.
> 
> When looking for software to be used with HP Scanjet G4050 (not fully
> supported by XSANE) I came across the 'VueScan' software from Hamrick.
>
> The documentation and technical specification guaranteed exactly was
> I was looking for: a software using TMAs (Transparent Media Adapters)
> for scanning of color slides, color negatives etc. under Linux with my
> scanner. See screenshot attached.
>
> Fully convinced by what was stated I purchased the license to use
> 'VueScan Professional'' and made a credit card payment for US$ 89.95.
>
> However, I could use VueScan for ordinary flat bed scanning only,
> *nothing* else.
>
> Upon my complaint Ed Hamrick wrote: 'Unfortunately, VueScan only works
> with the transparency adapter on this scanner on Windows and Mac OS X
> (but not Linux)'.
>
> No sorry, no regrets, no money return, no compensation !
>
> When I asked him if that was all he could say, I got the following
> answer: '...please, make a bunch of postings mentioning VueScan. All
> publicity is good publicity' :-) Regards, Ed Hamrick
>
> I all my life I have never seen such insensitivity and coolness
> before.  What a highly educated and shifty business attitude!
> 
> Cheers,
> Michael
> 
>