Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 12.01.2011, at 18:28, fevin Kagen wrote:
Hi-
I've just upgraded to 3.0.4 and everything looks great. I do have one
change I would like to make that I can't seem to figure out. When I am in
the QueueView (Small
the ticket is closed
automatically in x seconds after receiving the OK messages.
This way you should receive a normal follow up notification.
Cheers, Nils
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 12.01.2011, at 22:22, fevin Kagen wrote:
It's
Hi-
I've just upgraded to 3.0.4 and everything looks great. I am having one
problem related to my integration with Nagios. In our old system, Nagios
would send a recovery email to otrs when an issue was resolved. This
resulted in a Follow Up notification being sent to the agent as well as
the
:
Otrs would only send follow up notifications if the agent has the
queue where the ticket is in in his My Queues under preferences, and
enabled follow up notifications in his preferences as well.
Hope this helps,
Mike.
On Wednesday, January 12, 2011, fevin Kagen fevinka...@gmail.com wrote
, 2011 at 2:49 PM, Michiel Beijen michiel.bei...@gmail.comwrote:
What was the version you upgraded from?
What's the big drawback of using an event-based notification?
--
Mike
On Wed, Jan 12, 2011 at 8:26 PM, fevin Kagen fevinka...@gmail.com wrote:
Hi-
Thanks for the reply. I do have
I was able to add a bulk merge option by using the code found here.
http://lists.otrs.org/pipermail/otrs/2008-December/025037.html
It's not the feature your looking for, but reviewing the code could point
you in the right direction. Plus it's a pretty handy feature.
fK
On Thu, Apr 16, 2009 at
I am trying to get NagiosAcknowledge.pm working, but I am running into a few
issues. The http acknowledge url I am using in otrs is
