Re: [otrs] CONFIGURATION ITEM

Thank you! I have imported the CIs sucessfully! 2016-01-19 14:14 GMT-03:00 André Cavalcante : > Thank you. I look at the system log and the problem is that the incident > state is invalid. Now I need to know where to change de incidente state, I > didn't find them in

Re: [otrs] CONFIGURATION ITEM

Admin Panel > System Log On Tue, Jan 19, 2016 at 10:46 AM, André Cavalcante wrote: > Alvaro, > > Where do I find the logs? > > 2016-01-18 20:08 GMT-03:00 Alvaro Cordero : > >> Look at the logs, you will see a detail on what failed in the CSV. >> >>

Re: [otrs] CONFIGURATION ITEM

Alvaro, Where do I find the logs? 2016-01-18 20:08 GMT-03:00 Alvaro Cordero : > Look at the logs, you will see a detail on what failed in the CSV. > > Regards > > 2016-01-18 15:49 GMT-06:00 André Cavalcante : > >> Hi there! >> >> I need some help in

Re: [otrs] CONFIGURATION ITEM

Thank you. I look at the system log and the problem is that the incident state is invalid. Now I need to know where to change de incidente state, I didn't find them in General Catalog 2016-01-19 13:47 GMT-03:00 Diego Chacón : > Admin Panel > System Log > > On Tue, Jan 19,

Re: [otrs] CONFIGURATION ITEM

Look at the logs, you will see a detail on what failed in the CSV. Regards 2016-01-18 15:49 GMT-06:00 André Cavalcante : > Hi there! > > I need some help in importing .SCV files to CMDB. > > I have create the template, but everytime I try to import data no single > line

[otrs] CONFIGURATION ITEM

Hi there! I need some help in importing .SCV files to CMDB. I have create the template, but everytime I try to import data no single line is imported. Import summary for ITSMConfigItem Records: 5 Success: 0 Failed: 5 Last processed line number of import file: 5 Any hint? Thanks! -- *André