Re: [otrs] Limit help desk access

You could create two vhosts in apache, one for customers and one for agents. Lock the agent vhost down to access only from the rdp server On 24 Nov 2015 17:58, "Diego Chacón" wrote: > You can use apache location ip limit. >

[otrs] System Monitoring Acknowledgement Characters - %0D

Hi All, Firstly forgive me if this has been asked already, I have looked around but cant seem to find a conclusive answer to the question, I am coming back to OTRS after some years out so I may as well be a noob. We have OTRS up and running and Nagios is sending in alerts and clearing them down

Re: [otrs] System Monitoring Acknowledgement Characters - %0D

e/which but should be under the etc folder, somewhere. > > L. Marshall > > > ---- Original message > From: John O'Neill <john.oneill...@gmail.com> > Date: 11/20/2015 07:19 (GMT-05:00) > To: otrs@otrs.org > Subject: [otrs] System Monitoring Acknowledge

[otrs] OTRS Special Characters

Hi We have OTRS 5 in place at the moment, all is working well except for when we receive emails in from certain users who have the following footer in their emails *Kind Regards / Mit **freundlichen Grüßen / **Freundliche **Grüße** / **Saludos cordiales / **Saygılarımla / **Cordialement* Were