You could create two vhosts in apache, one for customers and one for agents. Lock the agent vhost down to access only from the rdp server On 24 Nov 2015 17:58, "Diego Chacón" <di...@gridshield.net> wrote:
> You can use apache location ip limit. > https://httpd.apache.org/docs/2.2/howto/access.html > > On Tue, Nov 24, 2015 at 11:32 AM, Edson Richter <edsonrich...@hotmail.com> > wrote: > >> Hi! >> >> Is there any way to implement such configuration scenario? >> >> 1) Help desk employees and technicians can access OTRS from our Remote >> Desktop Server only (it can be a source IP address check) >> 2) Customers can access from anywhere >> >> I believe this could be achieved in two ways: >> >> 1) In user configuration, set IP address restriction (better, IMHO). If >> the configuration is empty, then it can Access from anywhere. >> 2) Customizing the code for each restricted page (which ones?), except >> pages customer would have access to. >> >> Has anyone tried anything similar? >> Any tips on how to achieve that? >> >> >> Thanks, >> >> -- >> Atenciosamente, >> >> Edson Carlos Ericksson Richter >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > > -- > *Diego Chacón Rojas* > ** E-mail: di...@gridshield.net <di...@gridshield.net>* > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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